Knot · 19 hours ago
Lead Solutions Engineer
New York, NY
Full-time
Hybrid
Mid, Senior Level
2+ years expKnot is a company focused on empowering consumers and businesses with connected merchant and banking experiences. The Lead Solutions Engineer will own solutions engineering, serving as the technical lead throughout the go-to-market cycle, guiding customers through implementation and integration of Knot's SDKs and APIs.
Developer APIsFinTech
Responsibilities
Own solutions engineering at Knot - full stop
Serve as the technical lead during the entire GTM cycle from pre-sales to implementation to post-sales
Guide customers through implementation planning, architecture reviews, security evaluations, and integration of Knot’s mobile SDKs and APIs
Work with customers directly to debug & troubleshoot their implementations of Knot and engage other teams at Knot to dig further as applicable
Identify patterns of customer friction during implementation of Knot's SDK & APIs and implement solutions to rectify those friction points (i.e. documentation, workflow automations, AI-native solutions, etc.)
Contribute to technical documentation for customer onboarding & implementation, integration guides, and technical data flow diagrams
Build tools and lightweight features where necessary to help customers work with Knot more seamlessly (e.g. workflow automations, small SDK/API features, developer dashboard improvements, etc.)
Work directly with GTM and product team leads at Knot daily, as well as various engineering teams
Qualification
Required
2-8 years of experience working at a startup with 1+ year in a customer-facing role
An engineering background that allows you to deeply understand & explain complex systems (e.g. SDKs, REST APIs, webhooks, and authentication) and collaborate with engineers both inside & outside the company
Exceptional intelligence and ability to connect many dots to make high quality decisions
Ability to remain resilient under pressure and thrive in a high-stakes environment
Operate with a maniacal intensity and don't slow down at the first (or tenth) obstacle
Elite sense for how to help customers at every turn
Use multiple AI tools daily to perform your role and play with new tools frequently (e.g. cursor, chatgpt, claude, google AI studio, agent builders, etc.)
Benefits
100% medical, dental, and vision insurance coverage for you and your dependents (U.S.)
Unlimited PTO
Parental leave
Beautiful NYC office in the heart of Flatiron
Herman Miller Aeron Desk Chair
Food (snacks, frequent lunches, and often dinner for those working late)
Company
Knot
The merchant connectivity platform. Switch cards-on-file in online merchant accounts.
11-50 employees
H1B Sponsorship
Knot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Early StageTotal Funding
$13MKey Investors
Nava VenturesGiant Ventures
2024-09-05Series A
2023-08-03Series A· $10M
2021-02-02Seed· $3M
Leadership Team
Rory O'Reilly
CEO and Co-Founder
Recent News
2025-12-13
2025-12-11
Tech in Asia
2025-12-10
Company data provided by crunchbase