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EquipmentShare · 1 day ago

Future Service Manager Opportunity with EquipmentShare

Calumet City, IL

Full-time

Onsite

Mid Level

EquipmentShare is a company focused on improving the construction industry through innovation and service. They are seeking to build a pipeline of talented individuals for future Service Manager openings, where responsibilities include managing work orders, scheduling repairs, and maintaining customer relationships.

ConstructionFleet ManagementSaaSService IndustrySoftware

Comp. & Benefits

Responsibilities

Use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues

Coordination and supervision of quality performance of our equipment mechanics and service personnel

Scheduling repairs for customer and company owned rental equipment

Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business

Promptly respond to and resolve customer inquiries, requests, complaints or other communications

Employee training and development and maintaining a safe work environment

Other duties, assigned as needed

Qualification

Customer relationship managementEmployee trainingDevelopmentWork order managementEquipment maintenance knowledgeProblem-solving skills

Required

Experience in managing service operations or a similar role

Strong leadership and team management skills

Ability to coordinate and supervise quality performance of mechanics and service personnel

Excellent customer service skills and ability to maintain customer relationships

Strong problem-solving skills and ability to diagnose issues quickly

Experience with scheduling repairs for equipment

Ability to respond promptly to customer inquiries and complaints

Experience in employee training and development

Commitment to maintaining a safe work environment

Benefits

Medical, Dental, and Vision benefits coverage for full-time employees

Generous paid time off (PTO) plus company-paid holidays

401(k) and company match

Annual tool and boot reimbursements for those in applicable jobs

Fitness Membership stipends plus seasonal and year-round wellness challenges in applicable jobs

Company-sponsored events (annual family gatherings, food truck nights, and more)

Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive paid volunteer time every year

Opportunities for career advancement and professional development