Carnival Corporation · 5 months ago
CRM & Sales Technology Product Senior Specialist
3655 NW 87th Avenue, Miami, FL, 33178, US
Full-time
Hybrid
Senior Level
5+ years expCarnival Corporation is a leading cruise company, and they are seeking a CRM & Sales Technology Product Senior Specialist. This role is responsible for managing CRM platforms and technical tools to enhance trade sales efficiency and partner engagement, while also overseeing the implementation and improvement of CRM systems to align with business goals.
LeisureTourismTravel
Responsibilities
Support product roadmaps for tools under responsibility: Responsible for working with vendors to implement vision for the tools and programs under management Leverages input from sales team and travel agent customers to refine roadmap to ensure products are meeting customer priorities. Works with teams to provide business input and review product development across technical development, customer training, documentation needs, etc. Supports manager to oversee the implementation of features within the applications (ie Oracle Sales Cloud), including end to end user acceptance testing (UAT) testing to validate reporting accuracy and expected functional behavior
Lead research, scoping and implementation for potential new CRM tool: Responsible for working with vendor and internal IT teams to evaluate potential vendors, scope and size project and guide implementation with vendor for potential new CRM system for trade sales organization. Act as liaison between IT and the business to gather requirements, prioritize tradeoffs, finalize design and create/support an implementation plan that drives adoption and business growth
Coordinates Carnival IT development needs and prioritization: Works with Carnival IT as needed to deliver on product roadmaps including single sign-on efforts, integration with Carnival apps, testing etc. Acts as primary liaison with both DTS and Mainframe IT teams when needed to ensure that Sales and Trade Marketing customer business needs are accurately represented in the IT development cycle
Supports Overflow efforts for GoCCL Scrum Teams: Supports Sales Enablement team colleagues as needed during peak efforts for GoCCL.com development to support overflow efforts for 3 GoCCL scrum teams and their roadmap and product pipeline. Responsibilities may include representing business team in Scrum meetings, providing input on requirements gathering, participating in roadmap discussions etc
Develop and maintain documentation and user training materials: Provides content to support end-user training to ensure adoption + policies/procedures and technical detailed designs as needed. Delivers end-user training to sales team as needed to drive adoption
Key contact for vendor relationships: Provides inputs on system performance, customer engagement etc. to guide vendor negotiations, supports system issue resolution with relevant vendors/partners, works with vendors to deliver program expansion needs, supports manager in collecting new vendor research as needed. Acts as Carnival's voice in day-to-day vendor discussions, status meetings etc to ensure Carnival is well represented
Budget support: Provides invoice tracking and monitors spending for all tools under their supervision. Responsible for invoice accuracy (eg reward points) and for managing to/below assigned budget each year
Performs other duties as assigned
Qualification
Required
Bachelors degree in MIS, Business, Computer Science or related field
5+ years experience
IT management and Business Analysis skills
Experience working in a business/product owner role
Experience in product management/product ownership for well-known CRM tool (Salesforce preferred)
Vendor management experience with large/complex brands
Expert project management skills
Ability to handle multiple tasks, meet deadlines, and focus on detailed projects for extended periods of time
Excellent verbal and written communication skills
Comfort working with diverse skills and senior team members
Benefits
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
Company
Carnival Corporation
Carnival Corporation is a cruise company providing travelers with vacation experiences.
10001+ employees
H1B Sponsorship
Carnival Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (60)
2024 (38)
2023 (32)
2022 (40)
2021 (33)
2020 (56)
Funding
Current Stage
Public CompanyTotal Funding
$19.49BKey Investors
Public Investment Fund
2025-09-30Post Ipo Debt· $1.25B
2025-07-01Post Ipo Debt· $3.54B
2025-06-13Post Ipo Debt· $4.5B
Leadership Team
Josh Weinstein
President & CEO
Recent News
2025-12-22
Investor's Business Daily
2025-12-21
Company data provided by crunchbase