Apply on Employer Site

MOSH · 5 months ago

VP of Operations and Supply Chain

Los Angeles, CA

Full-time

Hybrid

Director/Executive

10+ years exp

MOSH is a mission-driven brain health company seeking a detail-oriented VP of Operations and Supply Chain to lead their operations team through a phase of hypergrowth. The role involves overseeing sourcing, production, logistics, and customer service while building a high-performing ops team and ensuring seamless execution across various retail and e-commerce platforms.

E-CommerceFood and BeverageNutritionWellness

Responsibilities

Lead end-to-end operations from sourcing to last-mile fulfillment

Own KPIs including COGS, gross margin, OTIF, inventory turns, chargebacks, and budget adherence

Develop dashboards and reporting systems to monitor performance and surface insights

Build scalable SOPs and workflows across Ops, Sales, Finance, R&D, and Customer Experience

Own and evolve the operational tech stack (Cin7, ERP, WMS, EDI, Shopify, Amazon integrations)

Fully accountable for all COGS drivers including ingredients, waste, packaging, tolling, and freight

Source and negotiate with ingredient, packaging, and raw material vendors

Build redundancy through dual sourcing, vendor diversification, and continuity planning

Lead new co-manufacturer onboarding across food, beverage, and supplement categories

Oversee 3PL searches, onboarding, and ongoing performance management

Ensure seamless supply chain execution across DTC, Amazon, and retail channels

Manage EDI compliance and chargebacks with key accounts including UNFI, KeHE, Target, Costco, and CVS

Lead biweekly S&OP meetings to align demand planning and execution across teams

Own operational project management for new product development, reformulations, and channel launches

Partner with Sales, Finance, and R&D to ensure timely, cost-effective commercialization

Support fundraising and board-level communications with data-driven operational insights

Build, coach, and retain a high-performing team with a culture of ownership, speed, and excellence

Own food safety programs and ensure ongoing compliance with certifications such as Kosher, Gluten-Free, and Organic

Manage quality assurance escalations across co-mans and 3PLs

Build and lead the customer service team; resolve escalated customer issues with a focus on speed and satisfaction

Qualification

CPG operationsVendor sourcingOperational financeDemand planningERP systemsWMS systemsEDI systemsGoogle SheetsFinancial modelingTeam buildingAdvanced degreeProject managementAttention to detailCommunication skills