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CACI International Inc · 5 months ago

Customer Account Manager

US VA Arlington

Full-time

Onsite

Mid, Senior Level

$50K/yr - $100K/yr

7+ years exp

CACI International Inc, a leading provider of expertise and technology to government enterprise and mission customers, is seeking a dedicated professional to join their team as a Customer Account Manager for the Joint Service Provider and Headquarters Department of the Army. This role serves as the primary liaison for all Information Technology requirements, ensuring customer satisfaction and managing IT requirements from creation to completion.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Interacting with customers regularly to increase customer satisfaction and customer respect

Analyzing customer IT requirements for IT support and recommends preferred solution that optimizes engineering, management, and cost parameters

Taking ownership and managing the requirements from creation to completion

Coordinating with the customer Agency Information Management Officer (IMO) and HQDA IT service provider to satisfy a customer's IT requirements

Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers

Coordinating test and evaluation of hardware and software being considered for implementations

Utilizing JSP/CRCD policies, procedures, and toolsets to manage and satisfy customer IT requirements, including hardware, commercial software, and developed software

Reporting to management on all IT requirements on a regular basis and escalating requirements that need immediate attention and/or are high priority for customers

Qualification

Customer Service SkillsIT System ProcessesMicrosoft OfficeMS ProjectMS VisioSharePointRemedyWork EthicsCommunication SkillsOrganizational SkillsProblem-Solving SkillsInitiative

Required

Bachelor's Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with a minimum of seven (7) years of related work experience

Minimum DOD Secret Clearance to start

Basic Information Technology understanding

Excellent communication skills, both oral and written

Strong organizational skills

Excellent customer service skills: includes product knowledge, communication and listening, problem-solving, professionalism, action-oriented task management (multi-tasking), and confidence

Must have good work ethics and show diligence in work performed

Must take initiative and ownership of customer requirements and tasks

Proficient in the use of Microsoft Office and web-based interfaces

Knowledge of IT system processes involving requirements definition, analysis, design, implementation, test, and support of hardware, software, networks, security, and life-cycle support

Experience in supporting large organizations (10000+ users)

Experience in the analysis, design, implementation and support of large, complex, inter-networked systems

Experience with using MS Project, MS Visio, SharePoint, and Remedy

Experience supporting large Federal Government agencies, especially DoD and the Army

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees