JETSET Pilates® · 5 months ago
Studio Lead
Miami, FL
Part-time
Onsite
Senior Level, Lead/StaffJETSET Pilates is a dynamic fitness studio seeking a Studio Lead to enhance client experiences and support instructors. The Studio Lead will provide exceptional customer service, manage sales transactions, and maintain a welcoming environment for clients and staff.
FitnessWellness
Responsibilities
Assist in delivering the ultimate boutique fitness experience to every client, every time
Provide the highest level of customer service to all clients and visitors upon arrival
Greet and check-in clients professionally upon arrival and thank them as they leave
Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately
Sell memberships and class packages in-person, online, and over the phone
Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
Maintain a clean and tidy studio
Process retail sales and restock inventory as needed
Qualification
Required
Dynamic team member
Exceptional service to clients
Assist staff in-person, via email, or over the phone
Build rapport with clients and staff
Answer phones and field questions
Respond to emails
Process sales in keeping with JETSET Pilates Standards of Service
Perform retail transactions accurately
Maintain a clean and organized front desk and lobby area
Assist Instructors in opening & closing duties
Stay up-to-date on all policies and pricing options
Work morning, evening, and weekend shifts as necessary
Deliver the ultimate boutique fitness experience to every client
Provide the highest level of customer service to all clients and visitors
Greet and check-in clients professionally
Thank clients as they leave
Recruit and retain clients
Answer questions and solve problems
Refer comments and concerns appropriately
Sell memberships and class packages in-person, online, and over the phone
Facilitate new sales utilizing the Client Relationship Manager (CRM) system (AXLE)
Maintain a clean and tidy studio
Process retail sales and restock inventory as needed
Company
JETSET Pilates®
JETSET Pilates delivers a streamlined, effective way to strengthen your body, elevate your mindset, and connect with a strong community.
Founded in 2010
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Purchase Capita
2025-02-12Series Unknown
Leadership Team
Tamara Galinsky
Brand President and Founder
Recent News
2026-01-07
Company data provided by crunchbase