Content Guru · 5 months ago
Graduate Infrastructure Support Engineer – FedRAMP Platform
Reston, VA
Full-time
Onsite
New Grad, Entry LevelContent Guru is a global leader in enterprise cloud solutions, providing world-class communication services to large organizations. They are seeking a Graduate Infrastructure Support Engineer to maintain and enhance their global infrastructure, with a focus on supporting FedRAMP compliance and ensuring system stability.
Cloud ManagementSoftwareTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Ensure correct alerting is configured and update local work instructions as required
Maintain scanning tool configurations and ensure successful completion of monthly scans
Identify, propose, and implement long-term solutions for recurring issues
Actively monitor platform alarms and assess system health
Act as an escalation point for technical faults and lead investigations into incidents
Develop and implement preventive measures to minimise system issues
Review application designs and ensure accurate documentation
Install and upgrade services, ensuring minimal disruption to live platforms
Plan and execute low to medium risk changes
Participate in compliance audits, ensuring FedRAMP certification tasks are completed
Support the creation and maintenance of documentation to align with regulatory requirements
Respond to customer queries and incidents in line with agreed SLAs and KPIs
Maintain strong relationships with stakeholders, ensuring clear communication at all times
Provide OOH escalation support on a rotational basis
Carry out scheduled changes and emergency maintenance to reduce platform disruption
Attend datacentre sites when required
Mentor and train rotational engineers to ensure skill development across the team
Qualification
Required
A Bachelor's degree in Computer Science or a related technical field, or equivalent experience
Technical experience in customer-facing support roles
Strong communication skills and the ability to work under pressure
A proactive mindset with a strong focus on customer satisfaction and technical excellence
Preferred
Knowledge of monitoring tools, ticketing systems, and security practices is desirable
Experience in FedRAMP environments, ISO-certified operations, or ITIL practices is desirable, but not essential
Company
Content Guru
Content Guru is a multi-award-winning provider of cloud-based communication solutions, delivering services through storm.
Founded in 1993
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Rees
Chief Operating Officer
Recent News
FinTech Global
2025-10-07
Company data provided by crunchbase