Aledade, Inc. · 5 months ago
Practice Support Specialist, Remote
United States
Full-time
Remote
Mid Level
$80K/yr - $90K/yr
4+ years expAledade is a public benefit corporation focused on transforming healthcare delivery, and they are seeking a Practice Support Specialist. In this role, you will leverage your technical expertise to solve complex challenges within healthcare technology systems, helping medical practices enhance patient care and streamline operations.
Health CareMedicalPrimary and Urgent CareWellness
Responsibilities
Assist customers with chat issues that are beyond analyst scope
Troubleshoot tickets that require in-depth technical assistance
Handle multiple support issues simultaneously
Escalate issues to the next level support to reduce resolution times
Determine correct diagnosis (root cause of issues) and correctional procedures
Troubleshoot or administer troubleshoot of connectivity issues that require assistance from Foundation team: SFTP and VPN connection issues
Triage vendor reported issues
Escalate issues to interface vendors
Own and execute tasks that are part of a project in an initiative with supervision and direction from the initiative owner
Qualification
Required
Minimum of four year's experience in troubleshooting Application issues in healthcare settings
Demonstrate competency in HL7 SIU and/or ADT, HIPAA X12 837, or CCDA (understand basic structure of the files & translate it against the specs)
Experience using SQL
Experience working with SFTP and VPN connectivity
Demonstrate ability in time management, self task prioritization, proactive approach in resolving issues, attention to details
Demonstrate excellent problem solving skills
Demonstrate ability to communicate with stakeholders in clear and concise manner, including upward communication
Bachelor Degree in Health Informatics, Information Technology, or related fields, 4+ years experience working in the interoperability field, troubleshooting healthcare application/data issues, or demonstrating combined competencies
Preferred
Working knowledge on how to navigate Mirth interface engine
Benefits
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
Company
Aledade, Inc.
Aledade is the largest network of independent primary care, enabling clinicians to deliver better patient outcomes and generate more savings revenue through value-based care.
1001-5000 employees
H1B Sponsorship
Aledade, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (11)
2023 (7)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.18BKey Investors
Ares Commercial FinanceLightspeed Venture PartnersOMERS Growth Equity
2025-12-01Debt Financing· $500M
2023-06-21Series F· $260M
2022-06-06Series E· $123M
Leadership Team
Farzad Mostashari
Founder & Ceo
Mat Kendall
Co-founder and President
Recent News
2025-12-29
Company data provided by crunchbase