Newrez · 1 week ago
Quality Assurance Analyst- Servicing Compliance
Coppell, TX
Full-time
Onsite
Mid, Senior Level
5+ years expNewrez LLC is committed to exceeding the expectations of residential mortgage borrowers and business partners through superior service. The Quality Assurance Analyst - Servicing will execute the Servicing Quality Assurance Plan, conduct quality assurance audits, and ensure compliance with mortgage servicing guidelines and regulations.
FinanceFinancial Services
Responsibilities
Conduct Quality Assurance audits according to audit schedules and requirements
Analyze Key Compliance Indicator (KCI) potential violations, determine validity based on servicing expertise, and address potential issues with operational teams responsible for the function. Escalate fails prior to violations occurring
Demonstrate proficiency performing assignments within designated QA audit software in accordance with procedures
Conclude audits with concise, fact based, well supported findings
Issue findings and recommendations to Servicing Operations and Production after concluding on valid exceptions
Make recommendations to QA Management Team in documenting audit methods, audit testing scripts, and audit questionnaire content
Drive calibration of audit criteria by making recommendations to QA Management Team for collaboration with Servicing Operations & Production
Verify successful remediation activities through comprehensive validation testing to ensure sustainability
Serve as a source of support, solutions, or subject knowledge to assist subordinate teammates with their assigned audits
Performs related duties as assigned by management
Qualification
Required
High school diploma or equivalent, required
3-4 years' audit or quality assurance experience
5-6 years of mortgage experience, with strong working knowledge of compliance and audit functions
Superior written and verbal communication skills
Strong attention to detail with the ability to work on complex assignments with minimal supervision
Proficiency in Microsoft Word and Excel
Ability to be resourceful, conduct extensive research, and draw conclusions using information obtained
Strong working knowledge of investor QA requirements and agency requirements including, but not limited to Federal National Mortgage Association (FNMA), Federal Home Loan Mortgage Corporation (FHLMC), Department of Housing and Urban Development (HUD), and United States Department of Agriculture (USDA)
Preferred
Bachelor's degree, preferred
Familiarity with mortgage loan servicing systems, audit tools and software, Key Compliance Indicator concepts, and mortgage servicing companion systems such as Black Knight, Loss Mitigation System (LMS), Pyramid and others
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez
Newrez is your mortgage partner for all stages of your homeownership journey. We offer hundreds of mortgage products to match your needs.
5001-10000 employees
H1B Sponsorship
Newrez has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (12)
2023 (41)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-01-08
2026-01-08
Company data provided by crunchbase