TEC Group, Inc. · 5 months ago
Client Success Coordinator (TH-MO, 12pm - 9pm)
BRL-VL-Fresno
Full-time
Onsite
Entry Level
2+ years expTEC Group, Inc. is dedicated to connecting suppliers of perishable food and beverages with retailers, emphasizing strong relationships and supply chain excellence. The Client Success Coordinator will focus on executing client experience and efficiency while managing customer interactions and resolving issues.
Staffing & Recruiting
Responsibilities
Answer customer/carrier calls, chats, and/or emails quickly, address all customer/carrier questions and concerns
Notates all calls and actions in appropriate places (TMS, Teams, etc.)
Performs routine tracking and tracing, updating loads as necessary
Performs corrections or updates to minor load issues
Provides solutions to site related issues and/or triages issues as necessary
Escalates larger customer, carrier, and load issues to appropriate team member
Follows all Vektor company/department/customer SOPs
Provides a 'best in class' client experience by actively listening to customers/carriers, educating customers, when necessary; effective in identifying solutions and taking quick actions
Follows through on customer/carrier requests to ensure satisfaction, where applicable invites feedback and seeks suggestions for improvement
Manages conflict and navigates difficult conversations with the customer/carrier using tact and diplomacy
Performs duties and responsibilities with our customer’s satisfaction as the number one priority
Meets or exceeds all identified department KPI's and quality standards
Completes activities with accuracy and compliance to Vektor and customer expectations
Understands and utilizes available tools and resources – including seeking help from peers and/or leadership as necessary
Has ability to work independently with minimal supervision
Other duties or responsibilities as assigned according to team needs
Qualification
Required
Minimum 2 years of customer service experience related field
Proficient in Microsoft Office (Word, Excel, and Outlook) and strong internet skills
Ability to persuade, motivate, influence, and negotiate with others
Ability to work in a team environment, while also delivering independent results
Excellent verbal and written communication skills
Commitment to operational excellence and outstanding customer service
Strong prioritization and multi-tasking skills
Ability to travel 10-15% based on customer and team needs
High School degree or GED equivalent
Preferred
Minimum of 2 years in transportation/logistics/supply chain industry
Company
TEC Group, Inc.
TEC Group recruits and employs quality talent for companies from diverse industries across the U.S.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cheryl Hughes
Chief Financial Officer
Company data provided by crunchbase