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Orangetheory Fitness | Afterburn Coaching · 6 months ago

Studio Manager - Gainesville Area

Gainesville, FL

Full-time

Onsite

Entry, Mid Level

$50K/yr - $72K/yr

2+ years exp

Orangetheory Fitness Afterburn is a leading fitness brand focused on providing rewarding experiences for its members. The Studio Manager is responsible for overseeing all front of house operations, leading the sales team, and ensuring exceptional customer service while meeting sales performance indicators.

Health Wellness & Fitness

Responsibilities

Oversee the hiring, onboarding, and scheduling process of new hires

Work closely with the Regional Sales & Ops Manager to train, develop, and coach sales staff members

Manage and oversee sales staff workflow throughout the day

Drive in studio contests based on goals – comes up with incentive programs and drives results with sales staff

Ensure that all front desk processes are followed including but not limited to: proper member check-in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning

Provide and maintain the highest level of customer service across all team members and interactions

Uphold and adhere to all studio cleanliness and sanitation standards by setting the example, this includes but not limited to, restroom checks, equipment cleaning and sanitation, mopping floors, wipe downs, sanitizing surfaces, etc

Coordinate with Assistant Studio Manager and Regional Sales & Ops Manager on social media initiatives

Coordinate with Regional Sales & Ops Manager to develop initial and ongoing sales drivers (presale events, studio events, outreach)

Develop a high energy culture through contests and incentive-based motivation

Model all studio activities through self-involvement (leading by example) and ensures OTF branding through consistency and continuity in all actions

Other duties/projects, as needed and assigned, to support successful studio operations and goal achievement

Qualification

Sales leadershipCustomer serviceTeam managementMicrosoft OfficeCPR/AED certificationDetail-orientedPositive attitudeCommunication skills

Required

High school diploma or equivalent

Minimum of 2 years experience in a Manager or Assistant Manager role

Previous sales leadership and customer service experience

Proficient in Microsoft Office

CPR/AED certification required: either upon hire or attained within the first 90 days of employment. Valid and up to date certification must be maintained throughout the duration of employment