Certified Collectibles Group (CCG) · 5 months ago
Key Account Associate - NGC Coins
Sarasota, FL
Full-time
Onsite
Mid Level
3+ years expCertified Collectibles Group (CCG) is a global organization specializing in the authentication, grading, and conservation of collectibles. They are seeking an experienced Key Account Associate to manage relationships with key clients, handle submissions, and provide excellent customer service.
CollectiblesConsultingConsumer
Responsibilities
Serve as the primary point of contact for all submission inquiries from select dealer accounts. This will include the handling of submissions, communicating directly with the dealer to ensure they are kept up to date on the status of their submissions, collaborating with our internal accounting department as accounting questions arise, ensuring the customer is abreast of current and upcoming price changes
Build and maintain strong working relationships with key clients and dealers
When applicable, proactively monitor submissions to coordinate pick-up appointments
As appropriate/reasonable, encourage dealers/clients to submit more collectibles to the CCG companies. This may include offering various product development options such as labels, cores or designations if applicable
Answer customer inquiries about products and services offered
Assist with the maintenance of customer accounts by recording product and submission records
Collects customer feedback and makes recommendations of potential products and/or services to management by analyzing customer needs
Work to de-escalate customers by using active listening, problem-solving, and available tools and resources
Assist with billing and payment activities
Qualification
Required
3+ years of previous customer service, client relationship, or relevant experience
Experience or familiarity working with and handling coins
In-depth knowledge of coin collecting and authentication and grading processes
Relationship Management skills to provide excellent customer service to existing clients and to develop and maintain new customer relationships
Integrity: to handle high value and volume of customer-owned coins
Teamwork: to support and work with other bulk associates and cross-functional colleagues in crackout, looping, grading, receiving, and shipping
Communication skills: To interact via phone, email, Trello other CRM with clients in a timely manner
High attention to detail: For accurate data entry into our ERP, ProIV, and keeping a pristine work environment
Follow-up skills: to anticipate and provide services to the existing client base
High School diploma or equivalent
Benefits
Health, dental and vision insurance options
401(k) with company match
Paid time off benefits
Annual discretionary bonuses
Company
Certified Collectibles Group (CCG)
The Certified Collectibles Group is the world’s leading provider of expert, impartial and tech-enabled services that add value and liquidity to collectibles.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-01Acquired
Leadership Team
Mark Salzberg
Senior Grading Finalizer
Recent News
2025-09-23
2025-06-21
Company data provided by crunchbase