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State Farm Agent · 5 months ago

Customer Service Representative - State Farm Agent Team Member

Johnstown, PA

Full-time

Onsite

New Grad, Entry Level

$12/hr - $15/hr

State Farm Agent is an independent contractor agency looking for a Customer Service Representative to join their team. The role involves establishing customer relationships, providing accurate and friendly service, and educating customers about insurance options while assisting with website and social media management.

Auto InsuranceFinanceFinancial ServicesHealth InsuranceInsuranceLife Insurance

Responsibilities

Establish customer relationships and follow up with customers, as needed

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification

Use a customer-focused, needs-based review process to educate customers about insurance options

Work with the agent to help manage the website and social media content

Maintain a strong work ethic with a total commitment to success each and every day

Qualification

PropertyCasualty licenseLifeHealth licenseCustomer service dedicationCommunication skillsProactive problem solvingCustomer relationship skillsTeamwork abilitySelf-motivatedDetail oriented