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MUSC Health · 5 months ago

Patient Collections Representative

Charleston, SC

Full-time

Onsite

Entry Level

1+ years exp

MUSC Health is a leading healthcare provider, and they are seeking a Patient Collections Representative to provide exceptional customer service to patients regarding their accounts. The role involves managing outbound collection calls, resolving outstanding patient accounts, and maintaining accurate patient information.

Health CareHospitalMedical

Responsibilities

Handle inbound and outbound collection calls to and from patients. guarantors and third parties to effectively manage customer accounts, resolve patient questions and provide customer service

Manage a heavy volume of Patient Accounts in a work queue environment, collecting accounts via on-line payments, promises, and payment plans while resolving any accounting issues, disputes or customer complaints in a customer service friendly and professional manner

Assist patients in completing and applying for financial assistance as needed

Update patient demographics, insurance information and guarantor information to maintain accurate patient information

Accurately and consistently document all collection actions and fully document all collection conversations

Comply with all HIPAA privacy regulations and protect the confidentiality and privacy of patients and guarantors and their personal financial records

Maintain compliance with federal and state regulations and organizational policies

Assist office with administrative duties as need to include typing, contacting insurance companies, researching documents, coping of records, handling mail phone and email requests for insurance companies, attorneys, patients and any other request

Maintain and manage all incoming and outgoing mail

Other duties as assigned

Qualification

Medical office experienceCall center experienceCustomer service skillsHealthcare accounting experienceInformation systems familiarityTactful communicationDiscretionJudgmentVerbal communicationWritten communicationTime management

Required

High School diploma or equivalent education required

Must have 6 months of experience working in a medical office setting, hospital patient accounting office or AR or bad debt collection outsourcing firm

Must be familiar with information systems, demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, and demonstrate customer service recovery skills and the ability to deal with patients and staff in a tactful and diplomatic manner

Must exercise good judgment and discretion while following written and verbal instructions and policies

Must demonstrate the ability to handle a high volume of patient account calls actions and inquiries

Must be able to manage time efficiently, handle a high-volume work queue and recover outstanding receivable at a competitive level with other staff

Preferred

Call center or healthcare collection experience or healthcare patient accounting experience preferred

Company

MUSC Health

MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina.

Founded in 1824

Charleston, South Carolina, USA

10001+ employees