Airbnb · 6 days ago
Senior Staff Machine Learning Engineer, Community Support Engineering
United States
Full-time
Remote
Senior Level, Lead/Staff
$244K/yr - $305K/yr
10+ years expAirbnb is a global platform that connects hosts and guests for unique stays and experiences. The Senior Staff Machine Learning Engineer will play a crucial role in developing AI-powered products to enhance the customer experience, collaborating with cross-functional teams to design and implement machine learning models and pipelines.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Work with large scale structured and unstructured data; explore, experiment, build and continuously improve Machine Learning models and pipelines for Airbnb product, business and operational use cases
Work collaboratively with cross-functional partners including product managers, operations and data scientists, to identify opportunities for business impact; understand, refine, and prioritize requirements for machine learning, and drive engineering decisions
Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases
Leverage third-party and in-house Machine Learning tools & infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep
Qualification
Required
PhD in Computer Science, Mathematics, Statistics, or related technical field
10+ years of experience in building, testing and shipping AI models and products from inception to production; including 2+ years of experience with GenAI
5+ years experience leading and guiding applied science/ machine learning teams that deliver large impact as a senior IC
Deep knowledge and hands-on experience with Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. neural networks/deep learning, optimization) and domains (eg. NLP, computer vision, personalization, search and recommendation, marketplace optimization, anomaly detection)
Experience with AI technologies in customer support applications
Experience with the entire AI product development lifecycle from incubation to production at scale, following agile practices in the Applied AI/ML domain
Experience building robust testing frameworks for agent behavior validation and continuous improvement, and driving architectural requirements on ML infrastructures
Ability to absorb new concepts quickly and integrate them effectively into business processes
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
VERSO CapitalJP Morgan ChaseFirstMark
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
2026-01-09
2026-01-07
Company data provided by crunchbase