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ServiceMaster RRH · 5 months ago

Lead Tech / Crew Chief

Yorktown, VA

Full-time

Onsite

Senior Level, Lead/Staff

$18/hr - $24/hr

ServiceMaster RRH is a company dedicated to providing essential services through empowered people and world-class customer service. The Lead Tech / Crew Chief monitors and inspects tasks for restoration jobs, ensuring completion and compliance with safety and operational standards while supervising technicians and communicating with customers.

Consumer Services

Responsibilities

Knowledge of disaster restoration industry

Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site

Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job

Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency

Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide

Completes sketch and scope sheet for estimate, complete drying records using mobile software

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Resolves issues with customers communicates customer issues, daily job activities with key company staff

Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies

May train new technicians or key operational team members

Ensure safety standards are being followed during all active jobs

Valid Drivers’ License and satisfactory driving record

Strong verbal and written and communication skills

Strong problem solving and customer service skills

Must be able to prioritize activities and meet deadlines

Report to work on time in a clean, complete uniform

Read and follow product label usage instructions

Qualification

Disaster restoration knowledgeMobile software proficiencyTrainingManaging othersCustomer service skillsProblem-solving skillsPrioritization skillsCertifications ASDCertifications FSRTCertifications OCTCertifications WRTVerbal communication skillsWritten communication skills