Zenoti · 5 months ago
Vice President - Professional Services
Bellevue, WA
Full-time
Onsite
Director/Executive
$162K/yr - $220K/yr
15+ years expZenoti is a cloud-based software solution provider for the beauty and wellness industry, helping clients manage their business operations effectively. The Vice President of Professional Services will lead the strategy and execution of onboarding and implementation for global SaaS customers, ensuring customer success through effective project governance and operational excellence.
BillingCloud Data ServicesCRMEnterprise SoftwareMarketingPoint of SaleSaaSSchedulingSoftware
Responsibilities
Lead, scale, and mentor a global team of Services Directors, Project Managers, Solution Consultants, and Functional SMEs
Build a high-performing leadership pipeline aligned to long-term org growth and succession needs
Drive a strong performance culture rooted in accountability, ownership, and customer outcomes
Align functional OKRs with company goals while fostering team cohesion across geographies
Serve as the executive sponsor for critical accounts and complex enterprise rollouts
Build and maintain executive relationships with key clients to ensure alignment on transformation goals and milestones
Influence internal C-level stakeholders across Product, Sales, Engineering, and Customer Success to drive cohesive customer experiences
Tailor messaging and insights to align with executive audiences and board-level interests
Own the global strategy for implementation methodology, services packaging, delivery governance, and resource planning
Institutionalize AI-driven automation to identify risk signals, reduce manual touchpoints, and optimize project velocity and margin
Drive operational cadences: Weekly delivery health reviews, capacity planning, backlog grooming, and forecast roll-ups
Make data-informed decisions quickly—even amidst ambiguity—using real-time dashboards and risk telemetry
Act as the final escalation point for critical accounts and drive executive alignment to de-risk delivery
Lead post-mortem reviews and cross-functional RCA (Root Cause Analysis) with structured resolution plans
Use escalation trends to inform upstream fixes and improve readiness standards
Own the PS playbook and constantly evolve it through customer feedback, AI innovations, and market benchmarks
Standardize reusable assets, templates, and delivery accelerators that reduce time-to-value
Drive continuous learning and capability-building across tools, AI adoption, and vertical-specific onboarding approaches
Partner with Sales and Customer Success to align on pre-sales scoping, customer health post-implementation, and expansion readiness
Establish leading indicators for churn risk during implementation and align mitigation strategies across teams
Track PS contribution to Net Revenue Retention, time-to-value, and implementation gross margin
Qualification
Required
15+ years of experience in SaaS customer implementation, with at least 5+ years in executive leadership
Proven experience managing global professional services or consulting organizations with 50+ team members
Strong executive presence and a successful track record of building trust with C-level clients and internal stakeholders
Demonstrated success in implementing and scaling AI-driven solutions within Services or Operations environments
Deep understanding of SaaS delivery models, onboarding frameworks, and enterprise project governance
Business acumen and strategic thinking with the ability to balance customer delight and operational efficiency
Experience navigating cross-functional orgs and influencing roadmap prioritization
Familiarity with delivery tools such as Rocketlane or other PS tools, Salesforce, Smartsheet, Jira, and Confluence
Preferred
Experience in wellness, healthcare, or multi-location services businesses
Company
Zenoti
Zenoti is a provider of cloud-based software for the spa and salon industries.
501-1000 employees
H1B Sponsorship
Zenoti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (3)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$331MKey Investors
TPGAdvent InternationalSteadview Capital
2021-06-07Series D· $80M
2020-12-15Series D· $160M
2019-08-22Series Unknown· $20M
Leadership Team
Sudheer Koneru
Founder and CEO
Neal Singh
President & Chief Operating Officer
Recent News
2025-12-02
Company data provided by crunchbase