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Cyara · 5 months ago

Value Consultant

United States

Full-time

Hybrid

Mid Level

$143K/yr - $179K/yr

4+ years exp

Cyara is the world’s leading Automated CX Assurance Platform provider, helping brands globally deliver better customer experiences. As a Value Consultant, you will analyze customer data, create business cases, and collaborate with various teams to demonstrate how Cyara's platform provides measurable benefits, driving customer adoption and revenue growth.

Customer ServiceEnterprise SoftwareSaaSSoftware

Responsibilities

Partner with Account Executives and Customer Success Managers to identify, prioritize, and quantify key business drivers and understand how our solutions will help customers meet their strategic objectives 

Build customized business impact analyses, ROI calculators, and TCO frameworks for customers and prospects. 

Extract and interpret product usage, operational metrics, and industry benchmarks to craft compelling value stories. 

Based on customer usage of the Cyara solution, create tailored recommendations to drive Cyara usage and customer value  

Lead value discovery workshops to identify customer challenges and align solutions to business goals. 

Work with Sales, CS, Marketing, Finance, and Product to refine messaging, validate use cases, and evolve our value proposition. 

Present business cases and financial justifications to C-level stakeholders, procurement teams, and budget owners. 

Develop templates, dashboards, and self-service tools to streamline value engineering efforts across customer segments. 

Conduct and facilitate internal and external research and discovery around customer business processes, and market trends 

Train AEs and CSMs on how to effectively articulate the business impact of our SaaS solutions

Qualification

Value EngineeringFinancial AnalysisData AnalysisSaaS ExperienceUCaaS ExperienceCCaaS ExperienceTelecom ExperienceCX ExperienceCRM ToolsPresentation SkillsProblem-SolvingCollaborationInitiative

Required

4+ years of experience in Value Engineering, Sales Consulting, Customer Success, Business Consulting, or Financial Analysis in a SaaS environment

Strong financial modeling and data analysis skills (ROI, TCO, cost-benefit analysis)

Ability to extract and interpret customer data to create compelling business cases

A background in crafting and delivering compelling presentations and business case artifacts (internally or externally facing)

Strong Executive presence

Experience collaborating with Sales, Customer Success, and Finance teams in a SaaS company

Familiarity with CRM and analytics tools (Salesforce, Tableau, Excel, Looker, or similar)

Strong problem-solving skills with a customer-first mindset

Proven ability to develop scalable tools, dashboards, and frameworks that drive value engineering initiatives

A self-starter who takes initiative, wants to help build out the Value Engineer function, is creative, collaborative, and thrives in a fast-paced work environment