GlobalPoint · 5 months ago
Help desk Analyst 1
Conyers, GA
Full-time
Onsite
Entry Level
2+ years expGlobalPoint Inc is seeking a Help Desk Analyst 1 to provide technical assistance to both internal and external customers for tier one issues. The role involves troubleshooting hardware, software, and connectivity issues while managing a high volume of calls in a call center environment focused on customer service.
ConsultingOutsourcing
Responsibilities
Oversee the daily performance of computer systems and applications
Answer user inquiries regarding computer software or hardware operation to resolve problems
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualification
Required
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment
2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Answer user inquiries regarding computer software or hardware operation to resolve problems
IT Help Desk Call Center exp
Preferred
Bilingual, Spanish highly preferred
Company
GlobalPoint
GlobalPoint is a consulting, technology and outsourcing services company.
201-500 employees
H1B Sponsorship
GlobalPoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (46)
2023 (60)
2022 (33)
2021 (33)
2020 (50)
Funding
Current Stage
Growth StageCompany data provided by crunchbase