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Devpost · 5 months ago

Customer Success and Project Manager

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $110K/yr

2+ years exp

Devpost is a platform that inspires developers to build great software and hosts hackathons for organizations. They are seeking a Customer Success and Project Manager to manage customer relationships and oversee the execution of hackathons, ensuring customer satisfaction and successful outcomes.

Developer APIsDeveloper Tools

Responsibilities

Serve as the primary point of contact for a portfolio of customers ranging from small to large high-profile organizations

Onboard and train customers to use the Devpost platforms

Engage with customers to assess their satisfaction, usage, and identify opportunities for expansion across both Devpost platforms

Create and execute internal and customer-facing project plans covering the set-up, implementation, execution, monitoring, and closing of hackathons

Develop reports and insights for customers that align with their goals using data

Frequently coordinate with sales, marketing, developers, and user support to ensure successful customer and hackathon outcomes

Create and review website copy and other deliverables related to hackathons

Use the Devpost platforms to create and manage hackathon content

Over time, become a hackathon expert and advise customers on best practices

Handle various hackathon-related administrative tasks and ensure task deadlines are met

Create and/or improve processes and best practices related to customer and hackathon management

Qualification

Customer success managementProject managementCommunication skillsAdaptabilityDetail-orientedLearning new platformsTroubleshootingTechnical language familiarityHackathon managementClickupDiscordSlackGoogle AnalyticsCSSGoogle DocsGoogle SheetsTeam collaboration

Required

Have 2 - 5 years experience of customer success or client-facing project management experience

Excellent written and verbal communication skills, with the ability to make clients feel comfortable and receptive to suggestions

Passion for helping others and a strong enjoyment of managing projects and exceeding client expectations

Adaptability to schedule changes and stressful situations, with the ability to de-escalate effectively

Responsible, detail-oriented, and well-organized, with a knack for keeping others organized

Work well with remote teams and are loved by people who have worked with you

Have the ability to thrive in a startup culture where priorities are clear but freedom is given to own your own work

Eager and able to learn new platform features and technical skills to support client needs, including troubleshooting and implementing custom solutions