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Tailor · 5 months ago

Forward-Deployed Product Manager

United States

Full-time

Hybrid

Mid, Senior Level

$130K/yr - $170K/yr

5+ years exp

Tailor is a pioneer in Headless ERP technology, seeking a Forward-Deployed Product Manager to bridge the gap between clients and internal teams. This role involves gathering requirements, managing client relationships, and supporting internal teams to ensure successful product deployments.

ConsultingInformation TechnologySoftware

Responsibilities

Gather and Clarify Requirements

Work directly with clients to understand business needs and pain points

Translate those needs into clear, prioritized requirements for engineers

Own the Client Relationship

Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery

Proactively manage expectations, timelines, and feedback loops

Support Internal Teams

Provide context and clarity to engineers to help ensure smooth delivery. Ensure alignment between what was requested, what’s being built, and what’s being shipped

Build Repeatable Patterns

Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments

Help improve internal handoff flows, requirement intake, and communication patterns

Shape the Product Roadmap

Distill recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision

Qualification

Product ManagementClient Relationship ManagementRequirements GatheringSaaS ExperienceTechnical FluencyOrganized ThinkerConsulting BackgroundExceptional Communication

Required

2+ years in a Software Company

5+ years in product management, solutions, customer success, or consulting roles with strong client interaction

Proven ability to engage with both technical and non-technical stakeholders

Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes

Exceptional communication skills — you can make complex things sound simple and actionable

Organized, structured thinker who can reduce ambiguity

Technically fluent enough to collaborate with engineers and ask the right questions

Based in or willing to be frequently present in Los Angeles. ~20% travel

Preferred

Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments

Experience with ERP, internal tools, or operational SaaS products

Familiarity with APIs, data workflows, or developer platforms

Consulting or customer onboarding background

Comfortable supporting multiple stakeholders and balancing competing priorities