Apply on Employer Site

KWI · 5 months ago

VP of Technical Operations

Melville, NY

Full-time

Hybrid

Director/Executive

$220K/yr - $220K/yr

10+ years exp

KWI is a company focused on providing cloud technology solutions for retailers, and they are seeking a VP of Technical Operations to lead their technical operations. This role involves building and maintaining scalable systems, ensuring operational excellence, and driving technology strategy in a fast-paced environment.

Cloud ComputingComputerE-CommerceSaaSSoftware

Responsibilities

Architect, maintain, and scale global infrastructure while ensuring 24/7/365 system availability

Implement proactive monitoring, incident response, and metrics-driven decision-making

Oversee technology vendor relationships, contracts, and service level agreements

Build and lead high-performing operations team focused on reliability and client experience

Drive automation initiatives and operational process improvements to reduce manual efforts

Manage certifications (SSAE, ISO, PCI) and international regulatory compliance

Collaborate with executive team on technology strategy and company direction

Qualification

Infrastructure architecture24/7 system availabilitySaaS infrastructure experienceIaC tools AnsibleIaC tools ChefIaC tools PuppetVendor managementProcess improvementCompliance & security certificationsTeam developmentStrategic planningLeadership