Radio Engineering Industries · 5 months ago
IT Operations Support Specialist
Omaha, NE
Full-time
Onsite
Entry Level
1+ years expRadio Engineering Industries, Inc. (REI) is a family-owned industry leader in designing, engineering, and manufacturing transportation electronics. They are seeking an IT Operations Support Specialist to troubleshoot issues, maintain endpoint functionality, and ensure responsive service across the organization's technology ecosystem.
BroadcastingManufacturingMobile
Responsibilities
Respond to incoming IT support calls, tickets, and emails; assist users with ticket creation or submit tickets on their behalf
Troubleshoot issues across desktops, laptops, mobile devices, and peripheral equipment, including printers and scanners
Deploy, manage, and support endpoints using Microsoft Intune, including device provisioning, policy enforcement, and compliance monitoring
Support user access, password resets, and account changes in Active Directory and related systems
Troubleshoot and support Microsoft 365 (Outlook, Teams, OneDrive, Excel, Word, etc.)
Provide Level 1/2 support for internal business applications
Perform printer and peripheral setup, troubleshooting, and maintenance
Route tickets to appropriate IT personnel based on complexity, category, or risk
Monitor helpdesk ticket queue and escalate unresolved issues to ensure compliance with service level expectations
Document technical procedures, knowledge base articles, and troubleshooting steps for recurring issues
Support user onboarding/offboarding tasks, including system access provisioning and workstation configuration
Maintain a security-first mindset and follow best practices in all IT operations, including identity, access, and endpoint protection
Other duties as required
Qualification
Required
High school diploma or GED required
1–2 years of hands-on IT support or service desk experience, ideally including Windows environments and Microsoft 365 troubleshooting
Proven experience with MFA (Multi-Factor Authentication), EDR (Endpoint Detection & Response), and EPM (Endpoint Privilege Management) platforms
Working knowledge of basic networking concepts: IP addressing, DNS, VLANs, wireless troubleshooting, and network printer configuration
Recognize and report suspicious activity or security concerns following internal incident response protocols
Ability to follow documented procedures, write clear instructions, and complete tasks independently
Exceptional critical thinking, organizational efficiency, and interpersonal communication skills
Preferred
Post-secondary education in IT or a related field strongly preferred
Experience with Microsoft Intune, Active Directory, basic networking, and printer/peripheral support preferred
Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or similar are a plus
Demonstrated attention to detail and commitment to security-conscious IT practices
Benefits
Health and financial well-being
Nice-to-have extras to support a better work/life balance
Company
Radio Engineering Industries
Radio Engineering Industries is an electronic manufacturing company offering mobile video surveillance services.
51-200 employees
H1B Sponsorship
Radio Engineering Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (3)
Funding
Current Stage
Growth StageLeadership Team
T
Terri Jukes
Owner and CEO
K
Kevin Herrmann
Chief Financial Officer
Company data provided by crunchbase