EIL Global ยท 5 months ago
Field Support Engineer
Phoenix, Arizona, United States
Full-time, Contract
Onsite
Mid Level
$0/yr - $4K/yr
3+ years expEIL Global is seeking a Field Support Engineer to join their team in Phoenix. The role involves providing on-site technical support, diagnosing hardware and software issues, and collaborating with the IT team to enhance service quality.
Information TechnologyProfessional ServicesService Industry
Responsibilities
Provide on-site technical support, maintaining high levels of customer satisfaction across assigned locations
Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime for client operations
Collaborate with the IT team to implement solutions and improve IT service quality across the enterprise
Manage and document technical processes, ensuring accurate records of service requests and resolutions
Conduct regular system health checks and proactive maintenance to prevent potential IT disruptions
Liaise with various teams within EIL Global to ensure effective project delivery and service enhancement
Stay updated with the latest advancements in IT support technologies and methodologies to recommend improvements
Ensure compliance with the company's IT policies and procedures while delivering solutions tailored to client needs
Qualification
Required
Minimum of 3 years of proven experience in field support, with a strong focus on IT services
Proficiency in troubleshooting technical issues across various IT infrastructure components
Hands-on experience in providing technical support for desktops, networks, and data center technologies
Strong knowledge of Windows operating systems and proficiency in navigating and resolving issues within them
Ability to work independently and manage freelance or contract assignments efficiently
Excellent communication skills to interact effectively with clients and team members across various regions
Must have skills include the ability to adapt quickly to new technologies and environments, ensuring seamless client service
Flexibility in working across different time zones, understanding the global nature of the business operations
Company
EIL Global
EIL Global is an information and communications technology company that provides operations support, managed and transformation services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase