Globe Life · 5 months ago
Customer Service Representative - Remote
United States
Full-time
Remote
Entry Level
1+ years expGlobe Life is committed to empowering its employees and fostering a caring and innovative culture. They are seeking a Customer Service Representative to provide excellent customer service by explaining policy coverage, claim status, and assisting with claim payments or other policy information to policyholders and interested third parties.
Financial ServicesInsurance
Responsibilities
Heavy phone contact with policyholders, providers and interested third parties
Processing policyholder requests from correspondence, phone calls and emails
Review and maintain new and revised procedures regarding policy information
Maintain department standards for number of calls, average handle and time management
Customer service background and good phone skills
Excellent communication, both written and oral, and organizational skills
Must be able to maintain confidentiality
Excellent alpha and number recognition skills
Demonstrated mathematical abilities
Experience with using Microsoft Office products such as Word and Outlook
Able to handle high stress situations calmly and with tact and professionalism
Strong decision-making skills with the ability to analyze situations and make logical conclusions
Regular and predictable attendance required
Qualification
Required
Heavy phone contact with policyholders, providers and interested third parties
Processing policyholder requests from correspondence, phone calls and emails
Review and maintain new and revised procedures regarding policy information
Maintain department standards for number of calls, average handle and time management
Customer service background and good phone skills
Excellent communication, both written and oral, and organizational skills
Must be able to maintain confidentiality
Excellent alpha and number recognition skills
Demonstrated mathematical abilities
Experience with using Microsoft Office products such as Word and Outlook
Able to handle high stress situations calmly and with tact and professionalism
Strong decision-making skills with the ability to analyze situations and make logical conclusions
Regular and predictable attendance required
High school diploma or equivalent
Customer service background and good phone skills
Excellent communication, both written and oral, and organizational skills
Must be able to maintain confidentiality
Excellent alpha and number recognition skills
Demonstrated mathematical abilities
Ability to handle high-stress situations calmly and with tact and professionalism
Strong decision-making skills with the ability to analyze situations and make logical conclusions
Excellent attendance and punctuality
Must be able to type at least 30WPM
Experience with using Microsoft Office products such as Word and Outlook
Preferred
At least one year of office experience is preferred
Telecommunications experience a plus
Life and Health insurance background and knowledge of insurance operations is desired
Benefits
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Company
Globe Life
Globe Life is an insurance company.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$250M2024-08-15Post Ipo Debt· $250M
2019-08-09IPO
Leadership Team
Frank Svoboda
Executive Vice President and Chief Financial Officer
Recent News
PR Newswire
2025-11-07
2025-10-29
Company data provided by crunchbase