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Cvent · 5 months ago

Director/Senior Manager, Data Architecture & Process Orchestration

Tysons Corner, Virginia

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

10+ years exp

Cvent is a leading meetings, events, and hospitality technology provider with a global presence. The Senior Manager, Data Architecture & Process Orchestration will support the design and optimization of data and process infrastructure for client services, ensuring effective project execution and alignment across teams.

FinanceFinancial ExchangesFinancial Services

H1B Sponsor Likely

Responsibilities

Support the design, implementation, and maintenance of the data architecture underpinning client services platforms, ensuring data integrity, accessibility, and security across all customer touchpoints

Help define and track key metrics to measure the impact of data and process initiatives on business outcomes such as CSAT, onboarding speed, efficiency, and cost reduction

Collaborate with engineering and product teams to ensure comprehensive instrumentation in the codebase, capturing all relevant client interaction and operational data for actionable insights

Lead process orchestration initiatives, integrating and optimizing workflows across platforms such as Rudderstack, Salesforce, Gainsight, Avaamo, and Staircase AI

Evaluate and help integrate AI-driven solutions for support automation, customer health scoring, and workflow optimization, driving continuous improvement in efficiency and customer outcomes

Develop and maintain scalable data models and pipelines that support real-time insights, proactive interventions, and personalized client experiences

Utilize advanced HTML and Java skills to deliver custom design work, enabling tailored user interfaces and experiences as required by business needs

Serve as a technical subject matter expert for data structure, process automation, and AI adoption within Client Services, providing guidance to cross-functional teams

Support the establishment and enforcement of best practices for data governance, quality, and compliance in all client services operations

Qualification

Data ArchitectureProcess AutomationAI/ML IntegrationData ModelingHTMLJavaAPIsWorkflow AutomationAnalytical SkillsStakeholder ManagementProblem-SolvingCommunication Skills

Required

Proven experience (10+ years) in data architecture, process automation, and technical roles, ideally within a SaaS or technology-driven client services environment

Advanced technical engineering and data science skills, including hands-on experience with data modeling, APIs, workflow automation, and AI/ML integration

Deep understanding of data structures, APIs, and instrumentation best practices

Demonstrated experience with modern client services, technology stacks, and AI platforms (e.g., chatbots, customer intelligence, workflow automation)

Proven track record of implementing complicated integrations

Strong proficiency in HTML and Java, with a track record of delivering custom design and user experience solutions

Proven ability to integrate systems to enable user segmentation and curated experiences from CDP to PX

Strong analytical, problem-solving, and process optimization abilities

Ability to translate business needs into scalable, high-impact technical solutions that deliver measurable ROI

Experience working with cross-functional teams and managing multi-stakeholder projects

Excellent communication and stakeholder management skills, with the ability to influence across the organization

Company

Cvent

Glassdoor3.8

Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.

Founded in 1999

Sydney, New South Wales, AUS

1001-5000 employees

https://ey.cvent.com/events/ey-foundry/event-summary-1da29c256933470b9b6e1baaf996fba2.aspx

H1B Sponsorship

Cvent has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (24)

2024 (44)

2023 (32)

2022 (39)

2021 (65)

2020 (55)