MedMe Health · 5 months ago
Pharmacist to HealthTech – Career Transition Program (US)
United States
Full-time
Remote
Entry Level
$60K/yr - $75K/yr
3+ years expMedMe Health is launching a full-time career transition program for experienced pharmacists looking to pivot into digital health. This role begins in Customer Success and allows individuals to contribute while exploring various healthtech career paths, including Clinical Product Management and Pharmacy Relations.
B2BHealth CareSoftware
Responsibilities
Act as a frontline support agent for pharmacy users, responding to live chat, phone, and email inquiries with accuracy, empathy, and urgency
Lead onboarding sessions for new clients, ensuring smooth setup, confident platform adoption, and early troubleshooting
Monitor pharmacy usage and engagement metrics to identify at-risk accounts and proactively re-engage them
Maintain and improve Help Center content, internal CS documentation, and pharmacy-facing guides to support scalable customer education
Escalate product issues clearly and constructively, including writing tickets and communicating with product/engineering teams
Qualification
Required
Licensed pharmacist in the US with 3-5 years of clinical experience
Eager to pivot into a tech-enabled role with long-term career growth in healthtech
Excellent communicator with the ability to simplify complex workflows and build trust with pharmacy teams
Strong problem-solver who thrives in ambiguity and can self-manage multiple responsibilities
Strong understanding of pharmacist and patient challenges, with a drive to improve their day-to-day experience through better tools and workflows
Curious, collaborative, and ready to contribute — no tech experience required
Preferred
Experience with training, workflow redesign, or pharmacy service adoption
Exposure to pharmacy SaaS or digital tools (e.g., PMS, EMRs/EHRs, provincial health systems)
Familiarity with US pharmacy or medical billing, including Medicaid, collaborative practice agreements (CPAs), or commercial payer reimbursement workflows
French proficiency is a plus
Flexibility to support both PST & EST time zones is a plus
Benefits
Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays
Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding
Company
MedMe Health
MedMe Health is a patient care platform to help pharmacists schedule, conduct, and track clinical services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.55MKey Investors
CIBC Innovation BankingM12 - Microsoft's Venture FundMaRS Investment Accelerator Fund
2025-08-20Debt Financing
2022-03-17Seed· $2.69M
2021-04-01Pre Seed· $0.75M
Leadership Team
Nicholas Hui
Co-Founder & Chief Product Officer
Recent News
2025-08-24
2025-08-21
Private Capital Journal
2025-08-21
Company data provided by crunchbase