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mthree · 5 months ago

Production Support Analyst

New York, NY

Full-time

Onsite

New Grad, Entry Level

mthree is a technology and business consultancy that has been helping clients solve their business and technological challenges since 2010. They are seeking a Production Support Analyst to support the firm’s trading platforms across equities, algorithmic trading, futures, and options, ensuring consistent service delivery and collaborating with various teams to resolve issues and improve platform stability.

Corporate TrainingInformation TechnologyTraining

Responsibilities

Provide front-line support for trading systems across equities, algo, futures, and options, ensuring consistent service delivery to internal and external clients

Proactively monitor system alerts and manage incidents across the entire stack: hardware, software, application, and network

Handle trade flow, order routing, pricing, and market data-related issues across equity and derivative trading platform

Coordinate with front-office, middle-office, and infrastructure teams during incident calls and critical outages

Collaborate closely with application development teams to investigate and resolve recurring issues, and provide input into platform design and improvements

Contribute to continuous improvement initiatives including automation, resiliency, observability, and knowledge base development

Operate within a follow-the-sun global support model with teams in Asia, EMEA, and North America

Participate in weekend and off-hours on-call rotations and act as a point of escalation for major incidents

Ensure global consistency in processes, documentation, and tooling

Qualification

UNIX/LinuxScripting languagesRelational databasesTrading flows knowledgeTicketingMonitoring toolsMarket structure knowledgeCommunicationCalm under pressure

Required

Bachelor's Degree in Computer Science (preferred) or related technical field

Working knowledge of UNIX/Linux, scripting languages (e.g., Shell, Python, Perl, or JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres)

Ability to troubleshoot production issues across a multi-tiered environment

Some understanding of trading flows in equities and derivatives, ideally with exposure to low-latency and algorithmic execution environments

Excellent communication skills and the ability to remain calm under pressure