Railbookers Group · 5 months ago
Travel Consultant/Account Executive - Canada
United States
Full-time
Hybrid
Entry Level
2+ years expRailbookers Group is a leading independent rail vacation provider in North America, dedicated to delivering personalized train travel experiences. They are seeking a highly motivated Account Executive to join their sales team, focusing on building relationships with customers and travel advisors while expertly selling customized rail holiday packages.
LeisureTravelTravel Agency
Responsibilities
Convert inbound calls, emails, and web inquiries into bookings for Railbookers and Amtrak Vacations, with a strong B2B focus; includes timely outbound follow-up calls to nurture leads and close sales
Qualify leads by understanding travel goals, preferences, and budgets to design compelling, customized itineraries
Confidently present pricing, upsell opportunities, and limited-time promotions to maximize revenue and close sales
Consistently meet or exceed sales targets, conversion rates, and other key performance metrics
Foster strong relationships with customers and travel advisors to drive repeat business and referrals
Collaborate cross-functionally with internal teams to ensure seamless communication and accuracy for every booking and quote
Maintain expert knowledge of rail routes, destinations, and packages to position offerings effectively
Accurately track leads and sales in CRM systems and follow established processes for a seamless booking experience
Stay sharp with ongoing product training, sales coaching, and active participation in team performance initiatives
Demonstrate strong organizational skills to manage daily tasks and sales opportunities efficiently and consistently
Remain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunities
Qualification
Required
Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industries
Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner
Strong active listening skills and the ability to empathize with customer needs
Proven problem-solving abilities and a resourceful mindset to find effective solutions
Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries
Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel)
Ability to work independently as well as collaboratively in a team-oriented, remote environment
Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities
A genuine passion for travel and a desire to create unforgettable experiences for guests
Flexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needs
High school diploma or equivalent required
Preferred
Bachelor's degree or relevant certifications in Hospitality or Travel are a plus
Benefits
Work from Home
Generous PTO Package
Bonus and Incentive Plans
HCSA with Life/ADD (Health Care Spending Account)
Retirement Plan
Work Away from Primary Location
Familiarization Trips (Get paid to experience our vacations!)
Employee and Family/Friend Travel Discounts
Fitness Expense Reimbursement
Corporate Discounts through Working Advantage
Employee Referral Bonuses
Cross-Departmental and Advanced Training Opportunities
Anniversary, Birthday, and Recognition Perks
Years of Service Awards
Annual Reimbursements for Home Office (office expenses, phone, internet)
Company
Railbookers Group
Railbookers Group is a travel agency that offers independent rail vacations services throughout the world.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Frank Marini
President & CEO
Zine Belhonchet
Executive VP and Chief Financial Officer
Company data provided by crunchbase