Crisis24 · 5 months ago
Command Center Analyst
Washington, DC, USA
Full-time
Onsite
Entry Level
$31.50/hr - $31.50/hr
1+ years expCrisis24, a GardaWorld company, is a leading integrated risk management and crisis response firm. The Command Center Analyst will monitor real-time incidents and emergencies, ensuring the safety and well-being of staff and facilities while managing operational response activities according to established procedures.
Information TechnologyNetwork SecuritySecurityService Industry
Responsibilities
Monitor incidents and events in real-time for general awareness and issues that could impact staff, operations, and reputation
Monitor, operate, program, and control automated access control, IP-based closed-circuit television, fire detection and alarm, land mobile radio, telecommunications, and other public safety systems used to support operational processes according to defined Standard Operating Procedures (SOPs)
Recognizes crises and initiates coordinates and manages operational response activities to incidents and emergencies using independent judgment and professional training under incident management and SOPs
Answer emergency and non-emergency telephone lines, and process and transmit requests for service according to defined SOPs
Develop draft reports, alerts, warnings, and notifications for submittal to the Watch Commander
Receive, process, and disseminate non-emergency requests for service and resources according to defined SOPs
Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness
Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability
Support daily operations of the Protective Services Unit (PSU)
Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness
Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability
Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability
Support daily operations of the Protective Services Unit (PSU)
Other duties and responsibilities as assigned
Qualification
Required
A graduate-level degree in management, security/emergency management, criminal justice/criminology, security policy studies, or a related field is required
Must have one (1) + years experience in a related field preferred
Significant exposure to risk analysis and incident management
Technical aptitude to effectively monitor and operate security, fire, and telecommunications systems within an operations center environment
Excellent interpersonal skills and verbal/written skills
Excellent analytical skills
Ability to analyze business intelligence to determine the potential impact on client operations
Ability to take initiative and multi-task under pressure
Computer proficiency, including MS Office Suite
Effective time management skills
Effective problem-solving skills
Critical thinking skills
Self-motivated, highly flexible, and possess strong initiative and willing to undertake shift- duties
The ability to speak, read and write the English language at the native level is essential
Excellent attention to detail and ability to organize and prioritize work with little supervision
Preferred
Intelligence Gathering, Analysis, and dissemination of information experience preferred
Computer proficiency including MS Office Suite
Company
Crisis24
Crisis24 is an integrated security risk management company.
1001-5000 employees
H1B Sponsorship
Crisis24 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-07-17Acquired
Leadership Team
Thomas Lee
Chief Technology Officer
Mark Niblett
Senior Vice President - Global Operations & Chief Security Officer
Recent News
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2026-01-23
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