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Macy's · 5 months ago

Retail Support Associate - Shoe Expeditor, Domain - Part Time

3311 Esperanza Crossing, Austin, TX, 78758, US

Full-time, Part-time

Onsite

New Grad, Entry Level

Macy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Retail Support Associate, also known as a Shoe Expeditor, who will be responsible for delivering excellent customer service, maintaining product displays, and ensuring accurate pricing and signage throughout the store. The role requires collaboration with colleagues to achieve department goals while fostering a positive shopping environment for customers.

Consumer GoodsFashionRetail

Responsibilities

Deliver Customer Service Excellence: Greet customers warmly, actively listen to their needs, and provide thoughtful assistance. Take the time to understand their concerns and resolve issues promptly, ensuring a seamless and positive shopping experience

Visual Merchandising: Support floor relocations, maintain product displays, and update mannequins and visual elements to align with company directives

Product Placement: Prepare and display merchandise in a visually appealing manner and replenish stock to maintain an organized presentation on the sales floor

Pricing & Signing: Ensure accurate pricing and signage throughout the store is by regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies

Sales Support: Develop expertise in store products, services, loyalty programs, and Macy’s sales systems and use knowledge to help customers find what they need, complete sales transactions, and suggest additional items

Store Presentation: Maintain department recovery standards, including selling floor and fitting rooms

Team Collaboration: Work closely with colleagues to achieve department goals, fostering a supportive and positive work environment. Share insights, offer assistance proactively, and address challenges early to keep operations running smoothly

Qualification

Product KnowledgeCustomer ServiceTechnologyContinuous LearningInterpersonal SkillsCollaboration

Required

No Education or Experience Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Ability to communicate and share information with diverse groups of customers and peers

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

Self-starter; able to adapt quickly to changing customer expectations and needs

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Must be able to read and understand employment policies and safety rules/procedures in English

This position requires lifting, constant moving, standing, and reaching with arms and hands

Involves standing for at least two consecutive hours, lifting at least 50lbs., stooping, kneeling, crouching, and climbing ladders

Reaching, including above eye level, crouching, kneeling, stooping and color vision

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions