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T-Rex Solutions, LLC · 5 months ago

PC Field Support Specialist

Fort Meade, MD

Full-time

Hybrid

Mid Level

$40K/yr - $60K/yr

4+ years exp

T-Rex Solutions is a mid-tier business providing data-centric mission services to the Federal government, and they are seeking a skilled PC Field Support Specialist to support critical national security infrastructure. The role involves providing Tier 2 and 3 support for various computer and teleconferencing equipment, conducting site surveys, and preparing technical documentation and installation plans.

Information TechnologyIT Management

Growth Opportunities

No H1B

Security Clearance Required

Responsibilities

The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment

Conducts sites surveys; assesses and documents current site configuration and user requirements

Analyzes existing requirements and prepares specifications for hardware acquisitions

Prepares engineering plans and site installation Technical Design Packages

Develops hardware installation schedules

Prepares drawings documenting configuration changes at each site

Prepares site installation and test reports

Configures computers, communications devices and peripheral equipment

Trains site personnel in proper use of hardware

Builds specialized interconnecting cables

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

Updates technical drawings using AutoCAD software as needed

Qualification

PC hardware troubleshootingWindows installationMicrosoft Office expertiseActive Directory familiarityDoD 8570 IAT Level 1Customer service skillsTechnical documentation

Required

High school/GED and a minimum of four (4) years of experience

Equivalent education and experience: Associate's degree and two (2) years of experience

Active TS/SCI w/ FSP

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals

Well-versed in installing windows, software, applications, antivirus and patches

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

Familiar with Active Directory security and policies

DoD 8570 IAT Level 1 Certification

Benefits

Competitive salaries

Performance bonuses

Training and educational reimbursement

Transamerica 401(k)

Cigna healthcare benefits

PTO available to use immediately upon joining (prorated based on start date)

Paid parental leave

Individual and family health, vision, and dental benefits

Annual budget for training, professional development and tuition reimbursement

A 401(k) plan with company match fully vested after 60 days of employment

Company

T-Rex Solutions, LLC

T-Rex is a leading IT solutions provider helping the Federal government modernize, protect, and scale its systems and data efficiently and effectively.

Founded in 1999

Greenbelt, Maryland, USA

201-500 employees