Adtran · 5 months ago
Expert Services Engineer Customer New Product Introduction
Adtran Huntsville HQ
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expAdtran is a leading company in the telecommunications industry, and they are seeking an Expert Services Engineer for Customer New Product Introduction (CNPI). This role involves introducing product releases for Access & Aggregation products, educating Services teams, and coordinating customer demos while providing feedback to R&D and Product Management.
SoftwareVideo
Responsibilities
Introduction of new features for BBA products
Technical gateway from Services to other departments for all “What is new”
Deliver new products from Adtran Engineering to internal and external customers
Enable the Services teams globally on new products/technologies
Coordinate and support early customer demos and trials on new product releases, and provide customer feedback to R&D/PLM/SDA
Drive customer usability and maintainability over the entire product lifecycle, agree features with Product (Line) Management and Engineering
Contribute to the Release Project Team during the entire lifecycle
Identify equipment, tooling and skill requirements for new releases
Verify fix readiness for customer reported defects with PSS/R&D
Prepare lifecycle milestone review meetings and align with the CNPI director
Establish yourself as the key contact for all product and service specific questions from internal customers
Upload software releases to the Customer Portal
Qualification
Required
10y+ experience in telecoms technology
Excellent knowledge and working experience in Adtran Access & Aggregation
Technical degree in Electronics or Telecommunication is desired
Excellent project management, communication, and presentation skills
Having a good network with other departments and willingness to enlarge it day by day is a great advantage
Ability to approach topics analytically
Ability to explore high priority topics and drive them forward
Fluent in English
Ability and willingness to travel worldwide for business activities like enabling classes and early customer demo support
Benefits
Stable employment conditions based on an employment contract (turnover rate below 4%)
1 additional vacation day for all, and 1 extra after 10 years being with us
Flexible working hours and hybrid work (presence in the office in Gdynia 3 days a week)
English lessons during working hours
Internal training program to support your training needs
Paid employee referral program
Multisport Card
3% employer contribution to PPK
Private Health Care at Medicover (extended package for employees and possibility to enroll family members)
Strong collaborative and friendly work culture
Access to various sports activities and events
Modern office (well-equipped gym and playroom) close to the SKM/PKM stations
Company
Adtran
ADTRAN designs, manufactures, markets, and services network access solutions that enable voice, data, video, and Internet.
1001-5000 employees
H1B Sponsorship
Adtran has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (6)
2022 (8)
2021 (5)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$201.3M2025-09-17Post Ipo Debt· $201.3M
1994-08-16IPO
Leadership Team
Jeremy Harris
VP, Sales North America
Mark Stalica
Regional Vice President Sales: America's MSO's and Satellite
Recent News
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