Five9 · 5 months ago
Senior Director, Product Management, Digital Engagement
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$190K/yr - $497K/yr
10+ years expFive9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Senior Director, Product Management for Digital Engagement will be responsible for leading the development and delivery of Digital and omnichannel Engagement products within the Five9 Cloud contact center platform, collaborating with various teams to prioritize and drive the product roadmap.
Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
Responsibilities
Work with key stakeholders (internal, external, customer) to understand customer, market and strategic requirements and translate them into Features, Epics, and User Stories
Develop, publish and maintain the Product Roadmap in collaboration and consultation with the broader Product Team and with key functional teams across the company (Eg. Sales, Services, Solution Consulting etc.)
Define key metrics to track product usage, growth and KPIs for success
Establish relationships with customers (new and existing) to test new products and manage feedback effectively to favorably impact product outcomes
Partner with the Engineering Team to ensure requirements are clear, understood and prioritized
Work with Product Marketing and Sales Readiness to develop the product positioning, value proposition and pricing
Provide product subject matter expertise in support of lead customer engagements, customer presentations, customer user group, and industry conferences
Identify and partner with companies that can provide complementary functionality to the Five9 User Experience Applications
Have a hands-on approach and an aptitude to coach others to work from strategic product direction right through to detailed requirements definition
Qualification
Required
Bachelor's degree with 10-15 years of product management experience
5+ years of Product Management experience, preferably with a leading Digital-first engagement or Cloud Contact Center or CRM vendor
Proven experience with Digital channel engagement both for inbound as well as outreach engagement
An extensive track record of building product management strategies, prioritizing roadmap, shaping product pricing and delivering successful product launches
3+ year's experience managing a small team of product managers
Experience organizing and running beta programs, user feedback, A/B testing etc
Experience in assessing and integrating with technology partners
Strong business acumen as well as strong analytical and strategic abilities
A self-motivated individual with the ability to excel in a team-oriented, collaborative, and fast-paced environment
Excellent written, verbal, and presentation skills
Preferred
An MBA or equivalent master's degree is a plus
Experience applying and delivering the latest LLM/AI technology to enhance the digital engagement experience is a plus
If you have a fervent passion for innovation, armed with hands-on experience in design thinking, experience-based roadmap, lean startup methodologies, and other progressive innovation practices
Benefits
Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave.
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
1001-5000 employees
H1B Sponsorship
Five9 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (15)
2023 (13)
2022 (20)
2021 (15)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M
Leadership Team
Jonathan Rosenberg
CTO and Head of AI
Jim Alexander
VP, PMO and Quality Engineering
Recent News
2025-12-19
thefly.com
2025-12-18
2025-12-17
Company data provided by crunchbase