Apply on Employer Site

Vetcove · 5 months ago

West Coast Vet Clinic Support Associate

United States

Full-time

Remote

Entry Level

$50K/yr - $70K/yr

1+ years exp

Vetcove is a growing company focused on transforming how veterinarians purchase supplies to keep pets healthy. The Support Associate role involves solving complex support inquiries, troubleshooting software bugs, and enhancing user experience on the Vetcove platform while collaborating with veterinary professionals.

Health CareHealth DiagnosticsMarketplacePharmaceuticalSupply Chain ManagementVeterinary

Growth Opportunities

No H1B

Responsibilities

Support existing Vetcove users by responding to user inquiries via our ticketing software

Try to recreate the issue if it's a bug and document the steps to reproduce the issue and submit a ticket for engineering

Investigate the source of the any data issues and either resolve the issue or submit a data engineering ticket

Respond to the clinics once the issue has been resolved, or submit additional information for investigation

Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner

Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more

Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools

Work with vendor and industry partners to streamline communication and alerts between systems

Help to continuously develop and expand processes in order to streamline support workflows

Qualification

Technical support experienceTicketing softwareTroubleshooting skillsCommunication skillsCustomer servicePatienceCompassionDesire to learnTeam collaborationAdaptability