Hutson, Inc. · 5 months ago
Shop Foreman
Mayfield, Kentucky, United States
Full-time
Onsite
Mid Level
3+ years expHutson Inc. is a company focused on providing excellent customer service in the Large Ag Service Department. The Shop Foreman will serve as the front-line point of contact, ensuring customer satisfaction while mentoring technicians and overseeing daily operations to meet deadlines and quality standards.
AgricultureManufacturing
Responsibilities
Assists shop technicians in developing their skills, focusing on technicians with less than 2 years of employment with Hutson
Mentor new technicians into advanced levels and create a healthy shop culture that purses excellence
Conducts periodic spot checks of completed jobs to ensure thoroughness and quality
Provides systems and technical support for shop technicians when necessary
Ensure the correct usage of Codify on job codes
Monitor the daily efficiency, productivity, and WIP for shop technicians
Keep the correct jobs are scheduled for technicians and monitor the progress of each repair
Understands and ensures compliance with manufacturer warranty and policy procedures, and trains shop technicians
Assist with the completion of repair jobs in a timely and efficient manner
Ensure parts on the correct segment and hours are correct for job quoted
Support the service clerk to meet shop metrics
Ensures the proper care, storage, and inventory of special tools
Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager
Assist SM with warranty bin organization and help streamline the warranty audit process
Help office with whiteboard organization and provide follow up with customers and technicians on anything over 2 weeks old
Bill enough hours monthly to cover your expense (this will be detailed monthly)
Achieve an understanding of technician knowledge level to create training plans
Support Service Manager or Service Writer with technical knowledge to drive customer experience
Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values
Qualification
Required
High School Diploma or GED equivalent
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Preferred
At least 3 years of customer service, technical, or Ag equipment experience
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills
Benefits
Competitive wage paid bi-weekly
401(k) plan with company match
Healthcare (medical, dental, vision)
Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
Company-paid short-term disability
Health Savings Account (HSA) with company match
Flexible Spending Account (FSA)
Paid Time Off (PTO)
Paid holidays
Uniform allowance
Employee referral bonus
Employee discounts
Dependent Care Assistance Plan
Employee Assistance Program
Wellness Program
On-the-job training & skills development
Company
Hutson, Inc.
Hutson is a farming company providing equipment sales.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Miller
President & CEO
Recent News
2025-10-31
Precision Farming Dealer
2024-05-23
Company data provided by crunchbase