OpenGov Inc. · 5 months ago
Customer Success Engineer III
Dallas, TX
Full-time
Onsite
Mid, Senior Level
$90K/yr - $105K/yr
5+ years expOpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. The Customer Success Engineer III (CSE III) is responsible for helping customers achieve their desired outcomes with multiple product suites, leveraging technical expertise to minimize risk and maximize product adoption. This role plays a critical part in customer retention and growth by proactively working with customers to enhance their use of OpenGov products.
Data VisualizationEnterprise SoftwareGovTechSaaSSoftware
Responsibilities
Develops and maintains technical expertise in multiple Opengov product suites
Establishes an understanding of product best practices as defined by OpenGov
Independently leads complex customer engagements, using professional expertise to perform discovery, conduct in-depth technical assessments, and develop tailored strategies to minimize risk and maximize product adoption. Work is reviewed at critical junctures to ensure alignment with organizational goals
Prepares and provides professional demonstrations of assigned product suites to customers
Analyzes complex, diverse problems requiring evaluation of identifiable factors and limited precedent to develop innovative solutions and recommend strategic variations in approach
Clearly documents and communicates customer technical objectives, timelines, recommendations, and outcomes
Effectively prioritizes and escalates customer issues as required
Contributes to internal and external knowledge bases to support our customers more effectively and efficiently
Attends and participates in OpenGov conferences, off-site meetings, user groups and webinars as assigned
Attends and participates in industry conferences and meetings as assigned
Leads and participates in OpenGov special projects and initiatives as assigned
Qualification
Required
A Bachelor's degree in a related field required
A minimum of 5 years experience with implementing, supporting, managing, tracking and reporting on SaaS software required
Demonstrates advanced technical aptitude with the ability to analyze complex systems, devise solutions, and clearly articulate technical concepts to diverse audiences, including senior internal and external stakeholders
Excellent interpersonal, human relations, written, verbal and listening communication skills with the ability to enhance relationships and networks required
Strong negotiations skills - i.e., the ability to influence all levels of the organization and to lead others to action on key initiatives - is required
Excellent analytical, problem solving, organizational, time management and prioritization skills are required
Preferred
A master's degree preferred
A Certified Public Accountant (CPA) or Texas CPA license is preferred
Prior experience working with government finance (e.g., ERP, budgeting, procurement) and government services (e.g., permitting, asset management) software and processes are preferred
Prior experience working in local government is preferred
Prior experience in customer success, professional services, or technical support is preferred
Benefits
Comprehensive healthcare options for individuals and families.
Flexible vacation policy and paid company holidays
401(k) with company match (USA only)
Paid parental leave, wellness stipends, and HSA contributions
Professional development and growth opportunities
A collaborative office environment with weekly catered lunches
Company
OpenGov Inc.
Our mission is to power more effective and accountable government.
501-1000 employees
H1B Sponsorship
OpenGov Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (12)
2023 (10)
2022 (14)
2021 (4)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$178MKey Investors
Cox EnterprisesEmerson CollectiveAndreessen Horowitz
2024-02-27Acquired
2022-02-01Series Unknown· $50M
2019-09-02Series D· $51M
Leadership Team
Zac Bookman
CEO and Co-founder
Paul Denton
Chief Financial Officer
Recent News
2025-12-29
Company data provided by crunchbase