Sila Services · 5 months ago
Plumber
United States
Full-time
Remote
New Grad, Entry Level
$30/hr - $40/hrSila Services is a company focused on providing high-quality plumbing services and customer support. They are currently seeking skilled Plumbers to join their team, where you will be responsible for installing plumbing systems, diagnosing issues, and ensuring customer satisfaction through top-notch service.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementProfessional ServicesSolar
Responsibilities
Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations
Diagnosing and troubleshooting plumbing issues, recommending appropriate solutions and discussing options with customers
Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits
Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call
Responding to service requests within Live Free’s defined time frame
Timely response ensures customer comfort and builds trust
Keeping track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items
Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform
Collaborating effectively with team members, sharing knowledge and assisting colleagues as needed
Strive to maintain a positive team dynamic and contribute to a supportive work environment
Upholding professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience
Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule
Additional duties as assigned
Qualification
Required
Skilled in plumbing with experience in installing new plumbing systems
Ability to diagnose and troubleshoot plumbing issues
Strong customer service skills and ability to educate customers about their plumbing systems
Ability to achieve a best-in-class first-time fix rate
Timely response to service requests
Ability to keep track of service vehicle inventory and parts stock
Maintain accurate and up-to-date records of service calls, work performed, and parts used
Ability to collaborate effectively with team members
Professional communication and appearance when interacting with customers
Consistent record of punctuality and attendance
Benefits
Comprehensive Health Benefits
Paid Time Off Starting Day 1!
401(k) Plan
Parental Leave
Tool and Boot Allowance
Training and Development Opportunities
Yearly Performance Reviews
Company
Sila Services
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence.
Founded in 1989
1001-5000 employees
H1B Sponsorship
Sila Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Morgan Stanley
2024-11-11Acquired
2023-04-01Debt Financing
2021-05-21Private Equity
Leadership Team
Mike Rudolf
COO
Ryan Flaherty
Chief Revenue Officer (CRO)
Recent News
2026-01-14
Company data provided by crunchbase