Apply on Employer Site

CLS Group · 5 months ago

Vice President, Infrastructure Application Support

Iselin, New Jersey, United States

Full-time

Onsite

Senior Level

$150K/yr - $170K/yr

CLS is a trusted party at the center of the global FX ecosystem, providing essential services that enhance the efficiency and safety of foreign exchange transactions. The Vice President of Infrastructure Application Support will oversee the operational support for critical Linux/UNIX applications, manage stakeholder communications, and ensure service excellence through effective incident management and collaboration with development teams.

Financial Services

Responsibilities

Provide 2nd line production operational support for CLS Linux/UNIX application services, many of which are business critical

Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA Support

Provide remote and onsite support for CLS internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod

Manage and escalate problems as appropriate

Provide 24/7 on-call cover on a rotational shift basis

Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place

Investigate defects or problems; work with the internal CLS Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement

Implement Changes or fixes to applications. Support other technical changes being made which affect the CLS Business Systems. Follow the CLS Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments

Upgrade or maintain software at a time when the impact to the business is minimized

Participate in regular Disaster Recovery testing activities

Create, maintain, and review operational process and support documentation

Participate in planned weekend work as required

Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service

Participate in the successful release and transition of new IT services into support, meeting the team’s service acceptance criteria

Qualification

Redhat Enterprise LinuxAmazon Web ServicesIBM WebSphere MQSwift messaging applicationsAWS diagnosticsTroubleshootingService NowRelease ManagementITIL frameworkWebSphere Application ServerScripting skillsPostgreSQLDB2Cross trainingDegreeIT operational supportIndustry standard IT certificationITIL certificationTechnical writingCollaboration

Required

Must have strong experience of supporting critical production applications in a Redhat Enterprise Linux, command line, environment

Must have strong experience of supporting Applications using Amazon Web Services (AWS)

Experience of supporting IBM WebSphere MQ

Experience of supporting Swift messaging applications

Ability to perform diagnostic and troubleshooting of AWS Product set such as EC2, Lambda, EKS, ECR, Workspaces, EBS, EFS, S3, RDS MSSQL, Route 53, VPC, Cloud Formation

Strong experience in working with ticket systems such as Service Now and an understanding of priorities and SLA's

Experience of Release Management processes for the deployment of application packages from development through to production environments

Strong documentation and technical writing skills

Ability to collaborate effectively with Development teams and other operational support teams (Service Management and Engineering), to support the end-to-end service

Knowledge of ITIL framework (understanding of Incident, Problem, Change)

Experience with WebSphere Application server and Apache Tomcat

Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components

Scripting skills in languages such as Shell and Python

Strong experience of supporting proprietary developed business critical banking applications

Experience of running queries against PostgreSQL and DB2 databases

Bachelor's degree or equivalent

Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services

Preferred

Supporting Applications in a windows environment

Experience of providing cross training on application solutions and operational processes to colleagues

Industry standard IT certification – AWS / RHEL / IBM MQ

ITIL certification

Benefits

Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.

2 paid volunteer days so that you can actively support causes within your community that are important to you.

Generous parental leave policies to ensure you can enjoy valuable time with your family.

Parental transition coaching programmes and support services.

Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.

Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.

Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.

Active support of flexible working for all employees where possible.

Monthly ‘Heads Down Days’ with no meetings across the whole company.

Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.

Private medical insurance and dental coverage.

Social events that give you opportunities to meet new people and broaden your network across the organisation.

Annual flu vaccinations.

Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.

Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.

All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.

Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.