Sila Services · 5 months ago
Residential HVAC Service Technician - Veterans Encouraged to Apply!
Kingston, NY
Full-time
Onsite
Mid Level
$21/hr - $40/hrSila Services is a recognized leader in plumbing, heating, cooling, and electrical services in the Hudson Valley. They are seeking an experienced Residential HVAC Service Technician to maintain and service HVAC systems for residential clients, focusing on customer satisfaction, technical excellence, and service revenue generation.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementProfessional ServicesSolar
Responsibilities
Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations
Maintain customer satisfaction rate through post-service surveys and feedback
Strive to exceed customer expectations and resolve any concerns promptly
Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call
Respond to service requests within JSP's defined time frame
Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers
Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success
Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits
Successfully enroll customers in JSP’s service agreements, promoting long-term customer relationships and recurring revenue
Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours
Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency
Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices
Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items
Maintain a perfect safety record by following all safety protocols and guidelines
Ensure zero safety incidents or accidents within the performance period
Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform
Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed
Strive to maintain a positive team dynamic and contribute to a supportive work environment
Uphold professional communication and appearance at all times when interacting with customers
Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule
Additional Duties as Assigned
Qualification
Required
Experience as an HVAC Service Technician
Technical expertise in maintaining and servicing HVAC systems
Commitment to excellence and customer-focused approach
Ability to provide clear explanations and educate customers about HVAC systems
Ability to achieve a best-in-class first-time fix rate
Timely response to service requests
Ability to diagnose and troubleshoot HVAC equipment issues
Ability to meet or exceed monthly service revenue targets
Ability to successfully enroll customers in service agreements
Ability to maintain a high level of productivity
Ability to perform routine maintenance, inspections, and repairs on residential HVAC systems
Ability to keep track of service vehicle inventory and parts stock
Ability to maintain a perfect safety record
Ability to maintain accurate and up-to-date records of service calls
Ability to collaborate effectively with team members
Professional communication and appearance
Consistent record of punctuality and attendance
Benefits
Company vehicle, gas card, cell phone, and tablet
401(k) with Company Match
High-quality, Affordable Medical, Dental, and Vision Insurance
Health Savings Account with company contributions
Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
Paid Holidays
Paid Time Off (PTO)
Parental Leave
Tuition reimbursement
Special deals/Discounts on a variety of services and entertainment
Tool account
Safety shoe reimbursement
Family & friends discounts on services
Yearly Performance Reviews
Company
Sila Services
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence.
Founded in 1989
1001-5000 employees
H1B Sponsorship
Sila Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Morgan Stanley
2024-11-11Acquired
2023-04-01Debt Financing
2021-05-21Private Equity
Leadership Team
Mike Rudolf
COO
Ryan Flaherty
Chief Revenue Officer (CRO)
Recent News
2026-01-14
Company data provided by crunchbase