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Chick-fil-A Corporate Support Center · 1 week ago

Lead Technical Product Owner, CFA Supply

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Chick-fil-A Corporate Support Center is seeking a Lead Technical Product Owner to oversee data flows, integrations, and technical support for Chick-fil-A Supply and Bay Center Foods. This role involves partnering with businesses to define functional and technical requirements, ensuring system enhancements align with business needs, and providing operational support across various platforms.

Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food

Responsibilities

Develop roadmap of system enhancements/improvements that align to the business needs and requirements

Benchmark business process capabilities and integrations across all entities to develop standard solutions that will deliver scale, agility, and value to the business stakeholders

Understand master data management in order to enable standards across all entities and system platforms

Execute the development of new and existing configurations as well as supporting documentation that enables change management and end user training

Provide 2nd level operational support for all entities for each platform, which includes advanced troubleshooting techniques and tools to minimize business impacts

Provide end-to-end technical and functional solutions and process expertise to business stakeholders in order to identify new IT-enabled solutions

Provide input to business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline

Execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs

Execute testing phases for implementations to ensure systems address business stakeholder needs from users’ point of view

Manage simultaneous projects across all entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution

Coordinate software version upgrades with business stakeholders and software vendors

Qualification

Oracle ERPSupply Chain ManagementAgile MethodologiesData ManagementCloud SystemsBusiness Process ManagementAnalytical SkillsInterpersonal SkillsOrganizational SkillsProblem-Solving Skills

Required

Bachelor's degree in Supply Chain, Industrial Engineering, Computer Science, Business Administration, related field or relevant experience

8+ years of experience as an IT business analyst or related role

8+ years of experience with enterprise supply chain technology including Oracle Fusion ERP or equivalent systems

Demonstrated application of agile methodologies in software enhancements

Excellent business communication and presentation skills

Ability to effectively coordinate multiple projects involving multiple entities, departments, and external consulting teams

Excellent interpersonal, analytical, organizational, and problem-solving skills

Deep understanding of data requirements and flows

Strong operational experience with enterprise platforms such as Oracle ERP specifically, Supply Chain modules including order management, and inventory processes

Understanding of chain of custody for critical value streams such as lifecycle management, planning and replenishment processes, and shipping processes

Understanding of data relationships to enable system-to-system performance

Working knowledge of innovation lifecycle in manufacturing and distribution center facilities

Strong experience in a start-up or new business development environment