ScanSource · 5 months ago
Supervisor, Commission Inquiry
Petaluma, CA
Full-time
Onsite
Mid Level
$70K/yr - $75K/yrScanSource is a company dedicated to providing top-tier solutions and supporting its team. The Commissions Inquiry Supervisor is responsible for supervising the Commission Inquiry Department, managing relationships, and implementing processes for efficiency and growth.
HardwareTelecommunicationsWholesale
Responsibilities
Supervises the escalation process and assists in the resolution of escalated inquiries
Responsible for escalating to manager, director, and executive team in extraordinary circumstances
Responsible for audit resolutions in coordination with Colleague Management Team
Supervision of documentation and training the Commission Inquiry Team
Create and provide process and tools to facilitate team effectiveness
Ensure all deadlines are met
Supervises and trains in coordination with Colleague Management Team
Ability to motivate and analyze your team and use that to guide team to path that emphasizes their strength
Attends job related training and seminars that would enhance job performance
Back-up to Commission Inquiry Coordinators and Commission Inquiry Manager
Performs other assigned tasks as required
Qualification
Required
Expert knowledge of all supplier, partner, order, and commission processes is required
Bachelor's Degree or Equivalent Office Experience Required
Customer service with a positive attitude/Telecommunications experience required
Able to interact with various levels of the organization
Capable of exercising independent judgment and recognize critical financial impacts to the business
Supervisor experience required
Ability to maintain confidentiality of sensitive information
Knowledge of products
Responsible for QC of Inquiries
Proficiency in working in a fast-paced, complex, dynamic, multi-cultural business environment
Excellent organizational and time management skills in a fast-paced environment
Benefits
Medical/dental/vision coverage
Life insurance
401(k) plan with matching provision
128 hours of paid time off (PTO) each calendar year
10 paid company holidays
Company
ScanSource
ScanSource is a wholesale distributor of technology products and solutions.
Founded in 1992
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-03-18IPO
Leadership Team
Mike Baur
CEO
Mary Gentry
Senior Vice President, Finance and Treasurer
Recent News
2025-12-04
2025-11-07
Company data provided by crunchbase