Empire Office · 1 day ago
Account Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$75K/yr - $90K/yr
5+ years expEmpire Office is the largest commercial furniture dealer in the world, seeking an Account Manager to join their growing NYC team. The role focuses on managing client expectations, providing quality products, and increasing market share through client trust and effective account oversight.
ArchitectureAsset ManagementVirtual Workforce
Responsibilities
Update clients on new product offerings and market trends
Exercise value engineering when interacting with clients
Work with the Marketing Department to provide updated materials and information to clients
Seek out opportunities for ancillary products and additional services to offer
Provide prompt and courteous responses to client inquiries, needs, requests, etc
Be available as needed for client face-to-face meetings and other necessary communications
Share the Empire story and promote the depth and breadth of resources
Promote Empire’s unique capabilities, knowledge, and expertise to clients
Remain cognizant and prepared for any anticipated client needs
Possess an understanding of the competition for proper product positioning
Negotiate with vendors for additional discounting to increase profitability
Continually practice strategic social relationship-building
Carry out forecasting and strategic account planning
Be available and willing to take on-site meetings and field measure spaces
Act as the liaison throughout the sales process by facilitating and managing all steps involved
Coordinate necessary actions as they are carried out by the Sales/Account Coordinator or Project Manager
Monitor all reports (e.g., waiting, unbilled, or aging)
Mentor Junior Account Managers, if applicable
Qualification
Required
Bachelor's degree or equivalent
5+ years in the furniture industry
Capable of reading and understanding blueprints, CAD, or construction drawings
CAD experience / CET experience
Knowledge of Steelcase furniture
Proficiency in Microsoft Office (Outlook, Excel, Word)
Experience using Hedberg to generate quotes
Strong communication skills, both written and oral
Strong customer service skills
Well-spoken and able to convey ideas, thoughts, and information effectively
Highly motivated, persistent, and a skilled negotiator
Plans and carries out responsibilities with little to no direction
Comfortable working independently
Ability to take on and complete multiple tasks in a timely manner
Handles deadlines and pressure with ease
Works well in a team environment
Ability to motivate others
Preferred
Experience working at a dealership
Company
Empire Office
Empire office is a company that specializes in workspace services, asset management and virtual office solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jocelyn Corrigan
Chief Operating Officer
Richard Gulardo
COO
Recent News
Maryland Daily Record
2025-09-24
Seattle TechFlash
2025-09-19
2023-07-31
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