Customer Service Representative jobs in United States
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Accretive Technology Group · 1 day ago

Customer Service Representative

positionSeattle, WA
timeFull-time
remoteOnsite
seniorityEntry Level
money$23/hr - $26.50/hr
date1+ years exp

Accretive Technology Group is a forward-thinking company dedicated to delivering innovative technology solutions. The Customer Service Representative role involves providing customer support through various channels while maintaining detailed records and ensuring professionalism in all interactions.

ConsultingSoftwareWeb Design
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Comp. & BenefitsbadNo H1Bnote
Hiring Manager
Kelsey McShane
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Responsibilities

Provide customer service to users via Live Chat, SMS messaging, email, and telephone. Ensure detailed records are maintained for all customer contacts
Typical shift volume: 150 Live Chats (up to 4 concurrent), 20-30 SMS messages, 20-30 telephone calls, and 40-50 emails
Review customer accounts for possible fraudulent activity, and take appropriate action based on circumstances. Typical shift volume – varies
Provide customer support to performers via email. Ensure detailed records are maintained for all performer contacts
Understand and adhere to department policies, procedures, and escalation processes
Maintain a high level of professionalism and respect with every interaction
May be required to work on special projects as needs arise

Qualification

Customer service experienceMultitaskingGeneral computer knowledgeProblem-solving skillsBasic math skillsInterpersonal skillsTime management skillsWritten communicationVerbal communicationOrganizational skills

Required

At least 1 year of high-volume traffic in a call center environment
Managing an average of 25 calls, 150 chats, and 30 emails per shift - simultaneously
Multitasking is essential in every interaction
High energy and commitment to superior customer support
General computer/internet knowledge
Interpersonal, communication, customer service, and time management skills are imperative
Independent decision-making and good judgment are essential in every interaction
Strong written and verbal communication skills required
Clear and courteous writing and speaking style
Ability to identify, analyze, and solve problems
Punctuality and excellent attendance
Excellent organizational skills
Ability to operate telephone, computer hardware/software including keyboard, 10-key, sit for extended periods of time
Basic math skills (add, subtract, multiply, and divide)

Benefits

Employer-paid Medical, Dental, and Vision benefits
Life & Disability Insurance Coverage
Health Care FSA
Day Care FSA
401(k) with a 50% contribution match (no limit)
Vacation and PTO plan
Paid Holidays
Semi-Annual Profit Sharing
Gym/Exercise Membership Reimbursement
$175 transportation Reimbursement ($100 of this may be used for home internet for remote and hybrid employees)

Company

Accretive Technology Group

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Web development firm out of Seattle, WA.
dateFounded in 1997
location
Seattle, Washington, USA
people-size201-500 employees
web-link
https://accretivetechnologygroup.com

Funding

Current Stage
Growth Stage

Leadership Team

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Ross Perkins
CTO
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