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Spaulding Ridge · 1 day ago

Anaplan Engagement Lead

Denver, NY

Full-time

Hybrid

Senior Level

Spaulding Ridge is an advisory and IT implementation firm that helps global organizations achieve financial clarity. The Engagement Lead will oversee relationships with enterprise-level clients, ensuring the delivery of solutions that align with client needs and drive business transformation.

Management Consulting

Growth Opportunities

Responsibilities

Develop trust relationships with a portfolio of major clients

Acquire a thorough understanding of key customer needs and requirements

Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

Understand their business processes and advise on best-practices where applicable

Lead multi-faceted internal teams, balancing SR’s resources to maximize impact to the customer while still focusing on their professional development and career progression

Ensure the correct products and services are delivered to customers in a timely manner

Serve as the link of communication between key customers and internal teams

Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Play an integral part in generating new sales that will turn into long-lasting relationships

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics