Pre-Sales Solutions Engineer jobs in United States
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Incode · 2 days ago

Pre-Sales Solutions Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online. The Pre-Sales Solutions Engineer will take ownership of customer issues, assist in troubleshooting and debugging, and contribute to knowledge bases while championing customer service standards.

BiometricsFinTechIdentity ManagementPaymentsSoftware
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H1B Sponsor Likelynote

Responsibilities

Take ownership of reported customer issues and see problems through to resolution, perform root cause analysis, and work to prevent issues from reoccurring in the future
Help triage, debug and pull engineers when necessary, to mitigate incidents and solve implementation challenges
Research, diagnose, troubleshoot, and debug customer issues encountered by our customers during POCs / pilots and implementations / integrations, as well as during production phase
Help do training for POCs and implementations assisting Delivery / Project Managers in the onboarding process
Develop and contribute to internal and external knowledge bases
Be a champion for Incode’s customers and hold our teams to a high standard of customer service

Qualification

APIsCloud computingMicroservices architectureSaaS experienceIT security managementMobile app developmentScripting languagesCustomer serviceCuriosityMulti-taskingCommunication skillsProblem solvingInterpersonal skills

Required

BS degree in Computer Science or in related field
Minimum 3-years' experience in similar roles, ideally in an enterprise SaaS environment
Understanding of APIs, SDKs, and cloud computing technology
Experience in various software designs, languages, and architecture
Good understanding of business processes
Familiarity with computer networks and IT security management
Familiarity with cloud-based technologies platforms like AWS, Azure, GCP
Familiarity with Applications based on microservices architectures and containerization tools like Docker
Experience with HTTP based on JSON services
Experience with HTTP client tools like postman or insomnia
Experience developing scripting or batch processes using sprint batch, shell script or python
Experience developing Mobile iOS and/or Android Native Apps, knowledge of swift, kotlin, java, cocoapods and maven
Experience developing Mobile Apps based on Framework such as React Native, Flutter, Xamarin
Excellent written and verbal communication skills, problem solving skills, customer service and interpersonal skills
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Understanding of support organizations and key indicators that drive supportability
Proficient in English
Proven track record of resolving issues and risks in a cross functional and collaborative way
Confident, and you easily build relationships when working with your customers and internal partners
Naturally curious, eager to learn and proactive in sharing knowledge with others
Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion
Highly motivated, able to multi-task and be resourceful

Preferred

Experience integrating third-party Web or Mobile SDKs is a plus
Experience and knowledge of Java applications or microservices (spring-boot) used to create backend services is a plus
Familiarity with non-relational databases like MongoDB, Redis is a plus
Working knowledge of biometrics or identity software is ideal

Benefits

Flexible Working Hours & Workplace
Open Vacation Policy

Company

Incode

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Glassdoor2.9
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Power trust for the AI era.
dateFounded in 2015
location
San Francisco, California, USA
people-size501-1000 employees
web-link
http://www.incode.com

H1B Sponsorship

Incode has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (8)
2022 (5)
2021 (1)
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
$257.05M
Key Investors
DILA Capital
2021-12-07Series B· $220M
2021-03-24Series A· $25M
2019-10-24Seed· $10M

Leadership Team

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Ricardo Amper
Founder & CEO
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Recent News

BiometricUpdate.com
Incode contributes biometrics to $37M Login.gov contract for stronger IDV
2025-12-18
Business Wire
Diamond Capture Associates and Subcontractor Incode Technologies Awarded $37.4M Contract to Support Login.gov’s NextGeneration Identity Proofing
2025-12-16
solutionsreview.com
Identity Management and Information Security News for the Week of December 5th: CrowdStrike, BeyondTrust, Incode Technologies, and More
2025-12-06
Company data provided by crunchbase