Apply on Employer Site

UCB · 1 day ago

Technical Lead, Salesforce Health Cloud CRM

Atlanta, GA

Full-time

Hybrid

Senior Level, Lead/Staff

$124K/yr - $163K/yr

7+ years exp

UCB is a global biopharmaceutical company, focusing on neurology and immunology. They are looking for a Technical Lead, Salesforce Health Cloud to ensure scalability of systems and processes for patient CRM technologies and to lead projects in collaboration with various business units.

BiotechnologyHealth CarePharmaceutical

No H1B

Responsibilities

Subject Matter Expertise: Serve as the DT Subject Matter Expect (SME) for patient CRM technologies (ex: Salesforce.com Health Cloud and others). Maintain awareness of industry trends, identify opportunities for business process and technology improvements and value creation. Also stay current on all related legal, regulatory or compliance requirements and related best practices

Stakeholder Relationships: Engage with key stakeholders to develop trusted relationships. Clarify, enrich, and document demand and business requirements. Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives

Vendor/Partner Management: Work with third-party ecosystem and Managed Services Providers in support of the PSP and related technology ecosystem. Manage SDLC with onshore, nearshore and/or offshore resources. Design and implement best-in-class technical and/or operational support frameworks leveraging internal resources and third-parties

Solution Support: Ensuing timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA’s related to system uptime, data loads, API integration troubleshooting, code troubleshooting etc. Responsible for all system updates including testing, validation, acceptance, and deployment activities

Qualification

Salesforce Health CloudSystems life cycle managementHealthcare industry experienceHIPAA complianceSystem ValidationProject management methodologyStakeholder engagementProblem resolutionCollaboration

Required

Bachelors Degree

7+ years' experience in full systems life cycle management and deployment experience in Salesforce.com Health cloud (preferred) or Service Cloud automation systems

4+ years of experience in the Healthcare (pharma/med device/ hospital or related) industry