Astranis Space Technologies · 1 day ago
IT Support Engineer - Linux
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $100K/yr
2+ years expAstranis Space Technologies builds advanced satellites for high orbits and is seeking an IT Support Engineer with deep Linux expertise. The role involves maintaining a seamless technology experience by managing hardware, troubleshooting issues, and supporting various software solutions, primarily focusing on Linux-based systems.
AerospaceInternetSatellite CommunicationTelecommunications
No H1B
U.S. Citizen Only
Responsibilities
Provide 1st, 2nd, and 3rd Tier Technical Support: Act as the primary point of contact for IT support inquiries, resolving hardware, software, and network issues across Linux systems, as well as Windows and macOS environments
Manage Equipment Setup and Maintenance: Set up workstations, install and configure software, ensure all devices function optimally, and manage onsite inventory and IT asset life cycles—with an emphasis on Linux workstation and server configurations
Troubleshoot Hardware, Software, and Network Issues: Identify and resolve various system and connectivity issues, both in person and remotely, with advanced troubleshooting across Linux distributions
Maintain Documentation: Create and update IT documentation, including guides, procedures, and solutions to known issues, particularly for Linux-focused workflows and system configurations
System Administration: Manage access permissions, system updates, and configurations within Linux environments (primary), and support administration in Active Directory, Google Workspace, and other platforms as needed
User Training and Education: Conduct onboarding training sessions and provide guidance on IT best practices, with a focus on helping users navigate Linux tools, systems, and security practices
Manage and maintain diverse computing environments: Oversee Linux, Windows, and macOS systems—ensuring optimal performance, security, and user support, with Linux as the primary area of ownership
Collaborate with different departments to understand and meet their technical requirements and support needs, particularly for teams relying heavily on Linux-based workflows or tooling
Qualification
Required
Minimum 2 years in IT support, systems administration, or a related field, with substantial hands-on experience in Linux environments
Proven, in-depth knowledge of Linux system administration, including command-line proficiency, package management, system troubleshooting, and configuration of various distributions
Familiarity with Windows and macOS is beneficial, but Linux must be your strongest platform
Hands-on experience with virtualization platforms such as VMware, KVM, or similar technologies
Skilled in using remote desktop support tools and ticketing systems to resolve user issues efficiently
Excellent problem-solving skills with the ability to handle multiple tasks and projects in a fast-paced environment
Capable of managing sensitive, mission-critical Linux systems with urgency and precision to ensure operational integrity and security
Strong interpersonal and communication skills, with a customer-focused attitude and collaborative approach
Strong understanding of networking concepts, including IP, DNS, and DHCP
U.S. Citizenship, Lawful Permanent Residency, Or Refugee/Asylee Status Required
Preferred
Experience with cloud platforms like AWS, Azure, or GCP—particularly working with Linux-based cloud workloads
Proficiency in scripting languages (e.g., Bash, Python, PowerShell) to automate routine tasks, with Bash/Python experience highly valued
Familiarity with VPN and firewall configurations
Relevant certifications, such as Linux+ or LPIC, CompTIA A+, Network+, or similar
Understanding of ITIL principles or experience working in ITIL-aligned environments
Benefits
Equity in the form of incentive stock options
High quality company-subsidized healthcare
Disability and life insurance benefits
Flexible PTO
401(K) retirement
Free on-site catered meals
Company
Astranis Space Technologies
Astranis builds low-cost satellites for high orbits. Our first product, MicroGEO, offers the world’s lowest-cost satellite broadband.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$753.5MKey Investors
Andreessen HorowitzBlackRockVenrock
2024-07-24Series D· $200M
2023-04-14Series Unknown· $200M
2023-04-14Debt Financing
Leadership Team
Mark Mesler
Chief Financial Officer
Ryan McLinko
Cofounder
Recent News
Soma Capital
2026-01-07
2025-11-07
2025-11-05
Company data provided by crunchbase