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Atlan · 1 day ago

Strategic Customer Success Manager

United States

Full-time

Remote

Senior Level

7+ years exp

Atlan is a pioneering company focused on transforming data chaos into clarity through their active metadata platform. As a Strategic Customer Success Manager, you will work closely with enterprise customers to drive adoption and deliver measurable business outcomes from their data initiatives.

Big DataData GovernanceInformation TechnologySoftware

Comp. & Benefits

Responsibilities

Lead the Metadata Charge: Guide data teams toward better collaboration, trust, and governance as part of the Active Metadata Management movement

Partner with Industry Titans: Serve as a trusted advisor to Atlan’s customers, including Fortune 500 enterprises and high-growth innovators

Deliver Measurable Results: Drive clear ROI by helping customers unlock value from their data through adoption, alignment, and outcomes, not just usage

Shape the Future: Bring the voice of the customer into Atlan. Influence product direction, GTM strategy, and how we scale Customer Success

Trusted Advisor: Deeply understand your customers’ business goals and data challenges, then design a clear path to value using Atlan

Relationship Maestro: Build and maintain strong relationships with CDOs, CIOs, Heads of Data, Analytics leaders, and hands-on practitioners across the org

Success Champion: Own the customer journey end to end, from onboarding and adoption through renewals and expansion, driving long-term success

Data Hero Evangelist: Capture and share customer wins, helping elevate Atlan’s impact across the global data community

Qualification

Customer SuccessData EcosystemsTechnical ProwessData GovernanceAI IntegrationCommercial ManagementRelationship ManagementPassionate AdvocateStrategic Mind

Required

7+ years of professional experience, with 3–5+ years in Customer Success, Consulting, or a closely adjacent, customer-facing role

You care deeply about helping customers succeed and believe in the power of data collaboration, trust, and governance

Strong understanding of modern data ecosystems and tools such as Snowflake, BigQuery, Tableau, Looker, dbt, and similar technologies

You actively use AI to think, prepare, and work better, and you're excited about how metadata and governance enable AI-native organizations

You can translate customer needs into clear insights, success plans, and measurable ROI tied to business outcomes

Experience owning or supporting renewals and identifying expansion opportunities through value-driven conversations

Preferred

Experience with data governance, lineage, or metadata platforms

Familiarity with APIs, integrations, or workflow automation

Industry depth (e.g., financial services, healthcare, retail)

Experience with Customer Success platforms like Vitally, Gainsight, Totango, or ChurnZero

Exposure to compliance frameworks such as GDPR, HIPAA, or CCPA

Benefits

Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry.

Limitless Opportunities: At Atlan, your growth has no boundaries. If you’re ready to take initiative, the sky’s the limit.

A Global Data Community: We’re deeply embedded in the modern data stack, contributing to open-source projects, sponsoring meet-ups, and empowering team members to grow through conferences and learning opportunities.