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Crane Aerospace & Electronics · 1 day ago

Customer Account Manager (Level II or III - DOE)

Burbank, CA

Full-time

Onsite

Mid, Senior Level

$141K/yr - $190K/yr

5+ years exp

Crane Aerospace & Electronics is a supplier of critical systems and components to the aerospace and defense markets. The Customer Account Manager is responsible for managing customer relationships with OEM customers, overseeing the commercial lifecycle, and driving growth while ensuring customer satisfaction and compliance with contract requirements.

ElectronicsManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Successful negotiation of major business agreements, LTAs, contractual disputes, pricing agreements and major contract changes

Initiate contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups; Monitor contract performance to assure compliance

Forecast sales rates and determine anticipated demand; Coordinates with the Demand Management and Forecasting group to understand specific customer or market segment requirements

Maintain responsibility for tracking and recovering all customer claims; Facilitate efficient communication and mediate customer disputes

Contribute positively as a team member with the OEM team and Finance to develop and execute acceptable business cases and winning strategies for new business

Act effectively as a customer champion and advocate; Understand and communicate current and future customer needs and expectations; Establish and maintain strong relationships at all levels within the customer organization

Lead cross-functional teams as well as mentor and coach other team members

Any other task assigned by supervisor or management

Qualification

Aerospace experienceContract negotiationCross-functional team leadershipFinancial metrics understandingMS Excel proficiencyAnalytical skillsRelationship managementInterpersonal skillsConflict resolution

Required

5 to 10 years in business management, program management, sales & marketing or strategic partnering, delivering a tangible product in an Aerospace environment

Experience with leading cross-functional teams

Demonstrated ability to form and maintain good relationships with customer representatives at all levels

Strong ability to negotiate large-scaled contracts and LTAs

Experience with the entire product development lifecycle

Strong understanding of lean principles

Strong understanding of financial metrics, pricing strategies, and forecasting

Strong interpersonal skills

Analytical skills and disciplines in support of business planning, strategy development/deployment, relationship management and conflict resolution

Successful history in identifying, targeting, negotiating and winning profitable business

Demonstrated ability to manage large, complex aerospace proposals and contracts

Strong proficiency with MS Excel pivot tables and advanced formulas

BA or BS degree in Business Management/Administration or relevant field of study